Wipro Limited has advertised 15 Customer Support Associate vacancies in Kolkata for 2026, offering ₹12,000–₹18,000 per month. Freshers with zero experience can apply, and graduation is not required. The full-time, permanent role involves inbound customer calls, query resolution, and international voice support. Certain technical and professional qualifications are excluded.
Wipro Customer Support Associate Recruitment 2026 – 15 Vacancies in Kolkata
Job Overview
Wipro Limited has advertised a recruitment opportunity for the position of Customer Support Associate in Kolkata, West Bengal, for 2026.
According to the supplied Naukri job advertisement, a total of 15 vacancies are available, with a monthly salary ranging from ₹12,000 to ₹18,000.
The position is suitable for freshers with zero years of professional experience who are interested in customer service, business process outsourcing (BPO), inbound voice support, and international customer service operations.
The selected candidates will be responsible for answering inbound customer calls, understanding customer concerns, providing accurate information, resolving service-related problems, maintaining customer records, and achieving customer satisfaction targets.
The advertisement categorizes the position under Voice / Blended Customer Support and highlights skills relevant to international BPO and US voice processes.
Important: Graduation is not mandatory, but the listing explicitly excludes certain technical and professional qualifications. Candidates should carefully check these restrictions before applying.
The vacancy details are based on the supplied Naukri advertisement. The exact listing could not be independently verified through Wipro's official careers portal.
Wipro Recruitment 2026 – Key Highlights
Company Name: Wipro Limited
Job Position: Customer Support Associate
Recruitment Year: 2026
Job Location: Kolkata, West Bengal
Total Vacancies: 15
Monthly Salary: ₹12,000–₹18,000
Employment Type: Full-Time, Permanent
Experience Required: 0 Years
Freshers Eligible: Yes
Graduation Mandatory: No
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Industry: IT Services & Consulting
Primary Skills: International Voice, BPO, Inbound Customer Support
Shift: Not Specified
Application Platform: Naukri
Application Deadline: Not Specified
About Wipro Limited
Wipro Limited is an Indian multinational technology services and consulting company headquartered in Bengaluru, Karnataka.
Wipro provides technology-driven business services and solutions to organizations across multiple industries, including banking, financial services, healthcare, retail, manufacturing, telecommunications, and technology.
The company's services include:
Information Technology Consulting
Business Process Services (BPS)
Customer Service Operations
Application Development and Management
Cloud and Infrastructure Services
Digital Transformation
Data Analytics and Artificial Intelligence
Enterprise Technology Solutions
Wipro operates internationally and recruits professionals for technical, business operations, and customer support roles.
Candidates can explore available positions through the official Wipro careers website.
Available Job Positions
Customer Support Associate – 15 Vacancies
The advertised openings are for customer support professionals handling inbound customer interactions.
The role includes customer query resolution, service-related assistance, documentation, and compliance with internal quality standards.
The job listing identifies international voice and inbound BPO skills as relevant to the position.
Job Location
Kolkata, West Bengal, India
The recruitment advertisement specifies Kolkata as the job location.
The exact reporting office, building address, and work arrangement are not confirmed in the supplied vacancy details.
The Bengaluru address shown under Wipro's company information on Naukri should not be treated as the Kolkata job location or interview venue.
Candidates should confirm the actual joining location directly with the employer.
Educational Qualification
The Naukri advertisement states that graduation is not required.
However, it does not identify a precise minimum educational level such as Class 10 or Class 12.
Educational Eligibility:
Graduation: Not Mandatory
Minimum Educational Level: Not Specified
Technical and Niche Qualifications: Restricted as described below
Qualifications Not Eligible
According to the supplied advertisement, candidates with the following qualifications are not eligible for this specific vacancy:
Bachelor of Education (B.Ed)
Bachelor of Technology (B.Tech)
Bachelor of Computer Applications (BCA)
Master of Business Administration (MBA)
Master of Computer Applications (MCA)
BA LLB
Diploma
Polytechnic Qualifications
Other Technical and Niche Qualifications
These restrictions are specific to the provided job advertisement and should not be interpreted as general eligibility rules for all Wipro vacancies.
Applicants with other academic qualifications should confirm their eligibility with the recruiter before applying.
Experience Requirements
The advertisement specifies 0 years of experience, indicating that freshers can apply.
Previous customer support experience is not listed as a mandatory requirement.
Relevant skills for this role include:
Customer Service
Inbound Voice Support
International BPO Processes
Customer Communication
Query Resolution
Basic Computer Operations
Customer Relationship Handling
Candidates with previous customer service exposure may find the work familiar, but the advertisement does not require prior employment experience.
Age Limit
The employer has not specified an age requirement.
Minimum Age: Not Specified
Maximum Age: Not Specified
Age Relaxation: Not Specified
Candidates should confirm any applicable age-related eligibility conditions through the recruitment process.
Job Responsibilities
The Customer Support Associate will be responsible for providing professional customer assistance through inbound voice interactions while following the company's service standards and operational procedures.
1. Inbound Customer Call Handling
Answer incoming customer calls professionally.
Greet customers politely and maintain a courteous communication style.
Understand the purpose of customer inquiries.
Provide appropriate guidance based on the available information.
Maintain professionalism during challenging customer interactions.
Follow applicable call-handling guidelines and procedures.
2. Customer Query Resolution
Identify customer concerns and service-related issues.
Analyze the information provided by customers.
Offer accurate resolutions within the scope of the assigned process.
Explain relevant procedures clearly.
Help customers understand the next steps required to resolve their concerns.
Avoid providing incorrect or misleading information.
3. Product and Service Assistance
Assist customers with product-related questions.
Respond to service-related inquiries.
Support customers with account-related concerns.
Explain relevant process requirements.
Provide accurate information using approved company resources.
Guide customers through applicable service procedures.
4. Customer Interaction Documentation
Record relevant details of customer interactions.
Update customer information in the assigned system.
Maintain accurate service records.
Document customer complaints and resolutions.
Follow internal documentation standards.
Ensure customer information is handled according to applicable data protection and company policies.
5. Issue Escalation and Coordination
Identify customer concerns that cannot be resolved at the initial support level.
Escalate unresolved issues to the appropriate team.
Provide relevant information to the receiving team.
Follow established escalation procedures.
Support effective resolution through internal coordination.
Maintain appropriate communication regarding unresolved cases.
6. Customer Satisfaction Management
Maintain a customer-focused approach.
Respond patiently to customer questions.
Communicate clearly and respectfully.
Work toward positive customer experiences.
Follow established customer service quality standards.
Support improvements in customer satisfaction.
7. Quality and Productivity Management
Work toward assigned quality and productivity targets.
Maintain accuracy during customer interactions.
Follow applicable call-handling procedures.
Complete customer service tasks within expected timelines.
Use available tools and systems efficiently.
Maintain performance standards established by the assigned process.
8. Company Policy and Compliance
Follow Wipro's applicable workplace policies.
Maintain professional conduct.
Respect customer confidentiality.
Follow approved service procedures.
Comply with relevant process and operational guidelines.
Maintain accurate records and avoid unauthorized information sharing.
Required Skills
Customer Support Skills
Inbound Customer Support
Customer Query Resolution
Customer Relationship Management
Complaint Handling
Service Request Handling
Customer Satisfaction
Customer Service Operations
Communication Skills
Professional Verbal Communication
Active Listening
Clear Customer Communication
Polite Telephone Etiquette
Problem Explanation
Interpersonal Communication
Customer Handling
BPO and Voice Process Skills
International Voice Process
Inbound Voice Support
International BPO Operations
US Voice Process Awareness
Customer Service Quality
Voice-Based Customer Assistance
Computer and Documentation Skills
Basic Computer Operations
Accurate Data Entry
Customer Record Management
System Navigation
Digital Documentation
Basic Troubleshooting
These are relevant functional competencies for the advertised work. The employer has not provided a separate mandatory computer certification or language proficiency standard.
Salary Structure
The Naukri advertisement mentions a monthly salary range of:
Advertised monthly salary
₹12,000 – ₹18,000Salary Details:
Minimum Monthly Salary: ₹12,000
Maximum Monthly Salary: ₹18,000
Basic Salary: Not Separately Disclosed
Gross Monthly Salary: Not Confirmed
Monthly In-Hand Salary: Not Confirmed
Annual CTC: Not Specified
Performance Incentives: Not Disclosed
Attendance Bonus: Not Specified
Night Shift Allowance: Not Specified
Overtime Payment: Not Specified
Additional Allowances: Not Specified
Candidates should confirm whether the advertised amount represents fixed gross salary, monthly CTC, or in-hand salary.
Any applicable deductions and additional benefits should also be clarified before joining.
Working Hours & Shift Details
The position is advertised as full-time and permanent.
Employment Type: Full-Time
Daily Working Hours: Not Specified
Weekly Working Days: Not Specified
Shift Timing: Not Specified
Weekly Off: Not Specified
Night Shift Requirement: Not Confirmed
Overtime Conditions: Not Specified
The vacancy includes keywords associated with international and US voice processes. Such work may involve schedules aligned with international customers, but the employer has not confirmed a particular shift for this posting.
Candidates should clarify their shift, weekly off, and transport arrangements during recruitment.
Facilities & Employee Benefits
The vacancy notice does not specify a confirmed employee benefits package.
Candidates may ask the recruiter about:
Provident Fund Eligibility
ESI or Medical Coverage
Paid Leave
Performance-Linked Incentives
Night Shift Allowance
Transportation or Cab Services
Training Arrangements
Weekly Off Policy
Other Applicable Employment Benefits
These are points for clarification and are not confirmed benefits of this particular recruitment.
Selection Process
The supplied Naukri advertisement does not specify the complete selection procedure.
The following stages have not been confirmed:
Number of Interview Rounds
HR Screening Requirements
Communication Assessment
Voice Process Assessment
Written Examination
Document Verification Schedule
Final Selection Timeline
Candidates should follow the application and assessment instructions communicated through the relevant Wipro recruitment channel.
Required Documents
The recruitment advertisement does not include an official mandatory document checklist.
Applicants may prepare the following as a general recruitment checklist:
Updated Resume/CV
Class 10 Mark Sheet or Certificate
Class 12 Mark Sheet or Certificate, if applicable
Other Relevant Educational Certificates
Government-Issued Photo Identity Proof
Recent Passport-Size Photograph
Relevant Employment Documents, if applicable
Application Confirmation
These documents should be presented only through legitimate recruitment procedures. Candidates should not share sensitive financial information with unverified recruiters.
How to Apply for Wipro Customer Support Associate Recruitment 2026
Interested and eligible candidates can locate the advertised position through Naukri.
Step 1: Visit the Wipro Naukri Careers Page
https://www.naukri.com/wipro-jobs-careers-1384
Step 2: Search for the Job Title
Search using:
Wipro Customer Support Associate Kolkata
Step 3: Identify the Correct Vacancy
Review the listing for the following details:
Job Title: Customer Support Associate
Location: Kolkata
Salary: ₹12,000–₹18,000 per month
Experience: 0 Years
Openings: 15
These details will help distinguish this advertisement from other Wipro customer support vacancies.
Step 4: Review Educational Eligibility
Carefully read the qualification restrictions before applying.
Candidates with excluded technical or professional qualifications should not assume they are eligible.
Step 5: Log In to Naukri
Sign in using your registered Naukri account.
Create a candidate account if required.
Step 6: Update Your Resume
Include accurate information regarding:
Educational Qualifications
Communication Skills
Customer Service Skills
Computer Knowledge
Relevant Experience, if any
Current Location
Contact Information
Step 7: Submit Your Application
Open the matching advertisement and select Apply if applications are still being accepted.
Follow the instructions displayed on the platform.
Step 8: Check Wipro Careers
Candidates can also review vacancies through Wipro's official website:
The exact matching Wipro careers job ID has not been independently established for this Naukri vacancy.
Important Instructions for Candidates
This recruitment advertises 15 Customer Support Associate vacancies.
Freshers with zero years of experience are eligible.
Graduation is not mandatory.
The notice excludes B.Ed, B.Tech, BCA, MBA, MCA, BA LLB, Diploma, Polytechnic, and other technical or niche qualifications.
The advertised salary is ₹12,000–₹18,000 per month.
The position is based in Kolkata.
The exact shift timing has not been disclosed.
Applicants should confirm the minimum educational level before applying.
The job advertisement does not provide a confirmed application deadline.
Candidates should verify that the vacancy remains open.
Applicants should use legitimate recruitment platforms and authorized company communication channels.
Do not pay money to obtain an interview, appointment letter, or job offer.
Recruitment Fraud Awareness
Wipro's official careers website warns candidates about fraudulent recruitment offers and individuals who impersonate company recruitment representatives.
Wipro states that it does not charge any fee at any stage of recruitment and has not authorized external parties to collect recruitment payments.
Candidates receiving suspicious recruitment communication can report it to:
helpdesk.recruitment@wipro.com
This email address is for recruitment fraud concerns, not for sending job applications or resumes.
Frequently Asked Questions (FAQs)
Q1. Is Wipro hiring Customer Support Associates in Kolkata in 2026?
The supplied Naukri advertisement lists 15 Customer Support Associate vacancies in Kolkata for 2026. Applicants should verify the current application status because the specific vacancy could not be independently confirmed through Wipro's official careers portal.
Q2. What is the salary for Wipro Customer Support Associate jobs in Kolkata?
The advertised monthly salary ranges from ₹12,000 to ₹18,000. The notice does not clarify whether the amount is gross salary, CTC, or in-hand compensation.
Q3. Can freshers apply for Wipro Customer Support Associate Recruitment 2026?
Yes. The advertisement specifies zero years of experience, indicating that freshers are eligible.
Q4. Can 12th-pass candidates apply for this Wipro vacancy?
The advertisement states that graduation is not required but does not explicitly confirm Class 12 as the minimum educational qualification. Candidates should verify their eligibility before applying.
Q5. Are B.Tech, BCA, MBA, and Diploma candidates eligible?
No. The supplied advertisement specifically excludes B.Tech, BCA, MBA, MCA, B.Ed, BA LLB, Diploma, Polytechnic, and other technical or niche qualifications.
Q6. Is the Wipro Customer Support Associate position a night-shift job?
The advertisement includes international and US voice process keywords. However, the exact shift schedule has not been specified.
Q7. How can candidates apply for Wipro Customer Support Associate jobs in Kolkata?
Candidates can visit Wipro's Naukri careers page, search for the Customer Support Associate vacancy in Kolkata, review the requirements, and apply through the available application procedure.
Conclusion
Wipro Customer Support Associate Recruitment 2026 in Kolkata offers an opportunity for freshers interested in customer support, inbound voice operations, and the BPO industry.
The advertisement lists 15 vacancies with a monthly salary of ₹12,000–₹18,000 and full-time, permanent employment.
Candidates should carefully review the educational restrictions, confirm the minimum qualification requirements, and verify the vacancy's availability before applying.
Application Links
Wipro Naukri Careers: https://www.naukri.com/wipro-jobs-careers-1384
Official Wipro Careers: Wipro Jobs in India
The Naukri link is the employer's general careers listing, not a verified direct link to this specific vacancy.
Job Overview & Eligibility
Benefits & Facilities
Employment Type: Full-Time, Permanent
Job Location: Kolkata, West Bengal
Department: Customer Success, Service & Operations
Role Category: Voice / Blended Customer Support
Industry: IT Services & Consulting
Freshers Eligible: Yes, 0 Years of Experience
Monthly Salary: ₹12,000–₹18,000
Other categories: 10th Pass, 12th Pass, Back Office, Fresher Jobs, BPO / Call Center
Other locations: Kolkata
Accepted qualifications: 10th Pass, 12th Pass, Any Graduate
