Wipro Limited Associate Job in Kolkata 2026 | Customer Service Role | Apply Now

About Wipro

Wipro Limited is a leading technology services and consulting company focused on delivering innovative digital transformation solutions. With operations in over 65 countries and 230,000+ employees, Wipro helps clients build future-ready and sustainable businesses.

Role Purpose

The Associate will provide effective technical and customer support, resolve client issues directly or through timely escalation, and ensure adherence to defined Service Level Agreements (SLAs).

Key Responsibilities

• Handle client queries via phone and email in a professional manner.
• Document user details and issue descriptions accurately.
• Record, track, and resolve tickets as per process guidelines.
• Troubleshoot technical and product-related queries.
• Ensure SLA compliance and quality standards.
• Maintain logs, call records, and internal documentation.
• Escalate unresolved issues to the Team Leader when required.
• Provide product information and ensure customer satisfaction.
• Participate in product and technical training sessions.

Performance Parameters

• Number of cases resolved per day.
• Compliance to process and quality standards.
• Meeting SLA targets and customer satisfaction scores.
• Productivity, efficiency, and training completion.

Skills Required

• Strong Customer Service skills.
• Excellent verbal and written communication.
• Problem-solving and troubleshooting ability.
• Ability to multitask and manage time effectively.
• Professional and courteous client handling.