Customer Care Executive Job in Salt Lake | Hindi & Bengali | Remote Role

Job Overview

We are looking for a dynamic and customer-focused Customer Care Executive fluent in Hindi and Bengali to handle customer inquiries, resolve complaints, and provide accurate product and service information while maintaining a professional and positive attitude.

Key Responsibilities

• Handle inbound and outbound customer calls in Hindi and Bengali.
• Respond to customer queries via phone, email, or chat promptly.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and ensure satisfaction.
• Maintain detailed records of customer interactions.
• Follow up with customers to confirm issue resolution.
• Meet daily/weekly performance and quality targets.
• Escalate complex issues to the concerned department when required.