Tech Mahindra Recruitment 2026: Associate Customer Support Job in Kolkata | 12th Pass & Freshers Can Apply

Job Description

Tech Mahindra Recruitment 2026 brings a good career opportunity for candidates looking for customer support jobs in Kolkata. The company is hiring for the position of Associate Customer Support for its Kolkata operations, and candidates with a minimum 10+2 qualification can apply.

One of the key advantages of this recruitment is that graduation is not compulsory. Freshers as well as experienced candidates with up to 5 years of relevant experience are eligible to participate in the selection process.

The position is a full-time, permanent Work From Office opportunity. Candidates should have strong verbal communication skills in English and Hindi and should be comfortable working in 24/7 rotational shifts.

The advertised annual CTC ranges from approximately ₹2.10 lakh to ₹2.75 lakh, depending on the candidate’s profile and recruitment assessment.

1. Job Overview

Job Details	Information
Company Name	Tech Mahindra
Job Role	Associate Customer Support
Job Location	Kolkata, West Bengal
Salary / CTC	₹2.10 – ₹2.75 Lakh Per Annum
Qualification	Minimum 12th Pass / 10+2
Graduation Mandatory	No
Experience	0–5 Years
Freshers Eligible	Yes
Employment Type	Full-Time, Permanent
Work Mode	Work From Office
Department	Customer Service / Operations
Process	Voice / Blended Process
Shift	24/7 Rotational
Typing Requirement	Minimum 30 WPM with around 90% Accuracy
Languages Required	English & Hindi
Cab Facility	Available during eligible odd working hours
Joining Preference	Immediate Joiners Preferred
Industry	IT Services & Consulting

2. Job Description

Tech Mahindra is looking for customer-focused candidates to join its Kolkata team as Associate Customer Support professionals.

The selected candidates will primarily interact with customers, understand their concerns and provide suitable solutions according to the company’s process guidelines.

Depending on the assigned process, customer interactions may involve voice calls and other support channels. Candidates should therefore be confident while speaking with customers and capable of explaining information clearly.

The role requires strong communication skills because candidates may need to interact with customers in both English and Hindi.

Associates will also be expected to maintain service quality, follow standard operating procedures, record customer interactions correctly and escalate complex concerns whenever required.

This opportunity can be particularly useful for 12th-pass candidates and freshers who want to begin a corporate career in customer service, BPO, voice process or IT-enabled services.

3. About Tech Mahindra

Tech Mahindra is a global technology consulting and digital solutions company and a part of the Mahindra Group.

The company provides services across areas including information technology, consulting, digital transformation, business process services, cloud, artificial intelligence, customer experience and enterprise solutions.

Tech Mahindra works with businesses across sectors such as telecommunications, banking, retail, manufacturing, healthcare, technology and several other industries.

A customer support position with a large organization such as Tech Mahindra can provide candidates with exposure to professional communication, process management, corporate working environments and customer relationship management.

4. Eligibility Criteria

Candidates interested in Tech Mahindra Kolkata Recruitment 2026 should carefully check the following requirements.

Educational Qualification

The minimum educational qualification is:

• 10+2 / Higher Secondary / 12th Pass

Graduation is not mandatory.

Candidates from the following backgrounds may apply if they meet the other requirements:

• 12th Pass
• Higher Secondary Pass
• Diploma
• Undergraduate
• Graduate
• Candidates from different academic streams

Experience Required

Both freshers and experienced professionals are eligible.

Experience range:

• 0 to 5 Years

Suitable applicants may include:

• Freshers
• Customer Support Executives
• BPO Executives
• Voice Process Associates
• Call Centre Executives
• Customer Service Executives
• Customer Care Associates
• Experienced Customer Support Professionals

Age Limit

No specific minimum or maximum age limit has been mentioned in the provided recruitment details.

Applicants should verify age-related requirements, if any, during the official recruitment process.

Gender

No specific gender restriction has been mentioned.

Eligible candidates may apply based on their qualification, communication ability and other job requirements.

Communication Requirement

Candidates should have strong verbal communication skills in:

• English
• Hindi

Applicants should be able to understand customers clearly and communicate solutions in a professional manner.

Typing Requirement

Candidates should preferably achieve:

• Minimum Typing Speed: 30 WPM
• Accuracy: Around 90%

A typing assessment may be included in the selection process.

5. Job Responsibilities

Selected candidates may be responsible for the following activities:

• Handle incoming customer calls professionally.
• Understand customer questions and concerns.
• Provide correct and relevant information.
• Assist customers in resolving service-related issues.
• Handle customer complaints politely.
• Explain products, services or processes clearly.
• Communicate effectively in English and Hindi.
• Follow company-defined customer service procedures.
• Maintain professional call etiquette.
• Record customer interactions correctly.
• Escalate unresolved or complicated issues to the appropriate team.
• Follow process quality standards.
• Maintain productivity and service performance.
• Achieve applicable process targets.
• Coordinate with team leaders and internal departments.
• Maintain a positive customer experience.
• Follow data privacy and company policies.
• Participate in required process training.
• Adapt to changing process requirements.
• Work according to rotational shift schedules.

6. Required Skills

Candidates should have a combination of communication, customer service and basic computer skills.

Communication Skills

• Good English communication
• Hindi communication
• Verbal communication
• Active listening
• Clear pronunciation
• Professional telephone etiquette
• Ability to explain information clearly

Customer Service Skills

• Customer Query Handling
• Complaint Resolution
• Problem Solving
• Customer Relationship Management
• Voice Process Handling
• Customer-focused Approach
• Conflict Management

Computer Skills

Basic knowledge of the following is useful:

• Computer Operations
• Internet Browsing
• Email
• Typing
• Data Entry
• Basic Software Navigation
• CRM or Customer Support Tools

Typing Skills

Candidates should target:

• 30+ WPM typing speed
• Approximately 90% accuracy

Candidates are advised to practise typing before participating in the recruitment assessment.

Soft Skills

• Patience
• Positive attitude
• Problem-solving ability
• Listening skills
• Professional behaviour
• Teamwork
• Adaptability
• Time management
• Ability to work under pressure
• Willingness to learn
• Customer-focused mindset

7. Salary Details

The advertised salary package for the Associate Customer Support position is approximately:

Annual CTC

₹2,10,000 – ₹2,75,000 Per Annum

The advertised compensation is described as a fixed salary structure.

The final offer may vary depending on factors such as:

• Interview performance
• Communication skills
• Relevant work experience
• Process allocation
• Candidate profile
• Company compensation structure

Candidates should confirm the following details directly with HR before accepting the offer:

• Gross monthly salary
• In-hand salary
• PF deduction
• ESIC or other statutory deductions
• Incentives, if applicable
• Transport benefits
• Other allowances

8. Interview Process

Candidates may need to complete several stages before final selection.

HR Round

The HR discussion may evaluate:

• Self-introduction
• Educational qualification
• Work experience
• Communication ability
• Shift flexibility
• Joining availability
• Career expectations

Online Assessment

Candidates may be asked to complete an online test covering areas such as:

• Basic aptitude
• English language ability
• Communication
• Process-related skills

Typing Test

Candidates may need to demonstrate approximately:

• 30 WPM typing speed
• 90% accuracy

Voice / Written Communication Assessment

Depending on the process, candidates may have to complete a voice, language or written communication test.

This may evaluate:

• Pronunciation
• Fluency
• Listening
• Grammar
• Sentence formation
• Written communication

Operations Round

The operations team may assess:

• Customer handling skills
• Communication
• Voice quality
• Problem-solving ability
• Shift flexibility
• Process suitability
• Professional attitude

Final selection will depend on successful completion of all applicable rounds.

9. How to Apply

Interested candidates can follow these steps:

1. Prepare an updated resume or CV.
2. Make sure your active mobile number and email address are correctly mentioned.
3. Keep your educational and identity documents ready.
4. Practise English and Hindi communication before attending the interview.
5. Improve your typing speed to at least 30 WPM.
6. Verify the latest vacancy and interview schedule.
7. Visit the designated Tech Mahindra recruitment location.
8. Complete the candidate registration process.
9. Participate in the HR screening round.
10. Complete the required online assessment.
11. Attend the typing assessment.
12. Complete applicable voice or written communication tests.
13. Attend the Operations Round.
14. Wait for final confirmation from the authorized recruitment team.

10. Walk-in Interview Location

Candidates may be required to visit:

Tech Mahindra
East Tower, Mani Casadona
Action Area II, New Town
15th Floor
Kolkata, West Bengal

Applicants should verify the current walk-in date, reporting time and vacancy status before travelling to the venue.

11. Required Documents

Candidates should keep the following documents ready:

• Updated Resume / CV
• Aadhaar Card
• PAN Card
• Passport-size Photographs
• 10th Marksheet and Certificate
• 12th Marksheet and Certificate
• Diploma Documents, if applicable
• Graduation Marksheet and Certificate, if applicable
• Experience Certificate, if applicable
• Previous Employment Offer Letter, if applicable
• Relieving Letter, if applicable
• Recent Salary Slips, if experienced
• Address Proof
• Other Government-issued ID, if required

Candidates should preferably keep both originals and photocopies available for verification.

12. Other Important Details

Work Location

Kolkata, West Bengal

Work Mode

100% Work From Office

This vacancy is not advertised as a Work From Home or remote opportunity.

Job Type

Full-Time, Permanent

Shift

Candidates should be comfortable working in 24/7 rotational shifts.

Depending on operational requirements, shifts may include:

• Morning Shift
• Afternoon Shift
• Evening Shift
• Night Shift
• Weekend Duty
• Rotational Weekly Off

Cab Facility

Transport or cab support may be available during eligible odd working hours according to the company’s transport policy.

Candidates should confirm their pickup and drop eligibility during the interview.

Joining

Immediate joiners may receive preference.

Candidates who can join within a short period should mention their availability clearly during the HR discussion.

Who Can Apply?

This recruitment may be suitable for:

• 12th Pass Candidates
• Higher Secondary Pass Candidates
• Freshers
• Diploma Candidates
• Undergraduate Candidates
• Graduates
• BPO Freshers
• Customer Support Freshers
• Voice Process Candidates
• Call Centre Candidates
• Customer Service Professionals
• Candidates with up to 5 years of experience

Who May Have an Advantage?

Candidates may improve their chances if they:

• Communicate confidently in English.
• Speak Hindi fluently.
• Have strong listening skills.
• Maintain professional customer-handling behaviour.
• Type at 30 WPM or faster.
• Maintain high typing accuracy.
• Are comfortable with night shifts.
• Can work in 24/7 rotational schedules.
• Are willing to work from the Kolkata office.
• Can join immediately.

Tips to Prepare for the Tech Mahindra Interview

Prepare a Professional Self-Introduction

Candidates should prepare a short introduction covering:

• Name
• Educational Qualification
• Current Location
• Work Experience, if applicable
• Key Skills
• Career Goal
• Reason for applying

Keep the introduction clear and confident.

Improve English and Hindi Communication

As customer communication is an important part of the job, practise speaking clearly and confidently.

Focus on:

• Grammar
• Pronunciation
• Fluency
• Listening
• Sentence formation
• Professional communication

Practise Customer Handling Questions

Interviewers may ask how you would handle an angry or dissatisfied customer.

A good approach is to:

• Listen carefully.
• Avoid interrupting the customer.
• Understand the actual problem.
• Remain calm and professional.
• Explain an appropriate solution.
• Escalate the issue if necessary.

Improve Typing Speed

Practise typing regularly before the assessment.

Recommended target:

30+ WPM with 90% or higher accuracy.

Prepare for Rotational Shift Questions

Candidates should clearly decide beforehand whether they are comfortable with:

• Night shifts
• Rotational shifts
• Weekend duties
• Rotational weekly offs

Giving inconsistent answers regarding shift flexibility may affect selection for a 24/7 process.

Important Note for Job Seekers

Recruitment requirements, interview schedules and vacancies can change depending on business needs.

Candidates should verify the latest vacancy status before travelling to the interview venue.

Applicants should never pay money to an unauthorized person in exchange for:

• Guaranteed selection
• Interview confirmation
• Offer letters
• Registration
• Job placement
• Security deposits

Before joining, candidates should clearly understand:

• Final CTC
• Monthly gross salary
• In-hand salary
• PF and statutory deductions
• Duty hours
• Shift pattern
• Weekly off
• Cab eligibility
• Exact process
• Joining date
• Employment terms