Flipkart Work From Home Recruitment 2026 | Customer Support Voice Process | Freshers & Graduates Can Apply

Job Description

Job Overview

Job Details	Information
Company Name	Startek (Aegis Customer Support Services Pvt. Ltd.)
Client / Process	Flipkart CX Voice Process
Job Role	Customer Retention – Voice / Blended
Job Location	Work From Home / Remote
Hiring Office	Kolkata
Salary	₹10,000 In-Hand
CTC	₹14,000
Quarterly Bonus	₹1,900
Qualification	Undergraduate / Graduate
Experience	Freshers & Experienced Candidates
Experience Range	0–1 Year
Employment Type	Full-Time, Permanent
Industry	BPM / BPO
Shift	Rotational, 24×7
Working Days	6 Days per Week
Weekly Off	1 Rotational Week Off

Job Description

Startek is hiring candidates for the Flipkart CX Voice Process under a work-from-home customer support role. This opportunity is suitable for candidates who are comfortable communicating with customers over the phone and can work in rotational shifts.

Both freshers and experienced candidates can apply, making this a useful opportunity for graduates and undergraduates looking to start or continue their career in the BPO and customer service sector.

The position is primarily focused on customer interaction and service support. Candidates should have good communication skills in English and Hindi and must be comfortable working in a 24×7 rotational shift environment.

The job is offered as a full-time permanent position, and selected candidates are expected to join immediately after completing the recruitment process.

There is no sales target and no contractual employment mentioned for this position.

About the Company

Startek (Aegis Customer Support Services Pvt. Ltd.) operates in the customer experience and business process management sector. The company provides customer support and related business services for various brands and businesses.

For this vacancy, candidates will be associated with the Flipkart CX Voice Process, where the primary work involves handling customer interactions and providing appropriate support through voice communication.

Eligibility Criteria

Education Qualification

Candidates who are currently pursuing undergraduate studies or have completed graduation can apply. The vacancy specifically allows both undergraduates and graduates.

Age Limit

No specific age limit has been mentioned in the provided recruitment details. Candidates should verify the applicable age criteria with the recruiter during the application process.

Gender

No specific gender restriction has been mentioned.

Experience Required

Both freshers and experienced candidates are eligible.

Experienced applicants should have at least 6 months of relevant work experience and may be required to provide supporting employment documents such as an offer letter and release letter. If a release letter is unavailable, resignation acceptance documentation may be required.

Job Responsibilities

• Handle customer conversations through voice support.
• Respond professionally to customer queries and concerns.
• Provide appropriate assistance according to the Flipkart customer service process.
• Communicate clearly in English and Hindi.
• Understand customer requirements and provide suitable resolutions.
• Maintain professional communication throughout customer interactions.
• Follow company policies, process guidelines and quality standards.
• Work efficiently during assigned rotational shifts.
• Maintain proper attendance and meet operational requirements.
• Escalate issues to the appropriate team whenever necessary.
• Deliver a positive customer experience during every interaction.

Required Skills

Technical & Job-Related Skills

• Basic computer knowledge.
• Ability to work on a Windows-based computer.
• Comfortable using internet and Wi-Fi services.
• Ability to operate basic applications required for customer support.
• Good listening and problem-solving ability.
• Comfortable working with voice-based customer support processes.

Communication & Soft Skills

• Good spoken English.
• Fluent Hindi communication.
• Clear and confident voice communication.
• Customer-friendly attitude.
• Patience while handling customer queries.
• Ability to remain calm under pressure.
• Good interpersonal skills.
• Willingness to work in rotational shifts.
• Ability to work independently from home.

Salary Details

The recruitment information mentions an in-hand salary of approximately ₹10,000 per month, with a reported CTC of ₹14,000.

Selected employees may also be eligible for a quarterly bonus of ₹1,900, subject to the applicable company conditions and performance criteria.

Candidates should confirm the exact salary structure, deductions, incentive conditions and applicable benefits with the recruiter before joining.

Work From Home System Requirements

Since this is a remote position, candidates must have access to a suitable computer system and reliable internet connection.

The minimum system requirements mentioned for the role are:

• Processor: Intel Core i5 or AMD Ryzen 5
• RAM: Minimum 8 GB
• Operating System: Windows 10
• Internet Speed: Approximately 35–40 Mbps
• Stable Wi-Fi/internet connection.
• A suitable and quiet environment for handling customer calls.

Candidates should ensure that their system meets the required specifications before applying.

Working Hours & Shift Details

The role follows a 24×7 rotational shift system. Candidates must therefore be comfortable working at different times depending on the assigned schedule.

The working structure is:

6 working days + 1 rotational weekly off

The total staffing time is approximately 9 hours per day, including:

8 hours of work + 1 hour of break

Candidates looking specifically for fixed daytime shifts should consider the rotational nature of this position before applying.

Interview Process

The recruitment process is expected to include two major stages:

HR Round: Initial discussion covering communication, eligibility, availability and other basic employment details.

Operations Round: Final operational assessment to determine suitability for the customer support process.

Selected candidates may be expected to join immediately after successful completion of the recruitment process.

How to Apply

Candidates interested in the Flipkart work-from-home customer support vacancy can apply through the relevant recruitment platform or hiring channel.

Before applying, make sure that you meet the communication, shift and work-from-home system requirements.

Keep your updated resume and employment documents ready, particularly if you are an experienced candidate.

During the recruitment process, provide accurate educational and employment information and attend the HR and Operations interview rounds as instructed by the recruiter.

Do not pay any person or agency claiming to guarantee selection. Always verify recruitment communication through the official hiring source before sharing sensitive personal or financial information.

Required Documents

Candidates may be asked to provide the following documents during the recruitment or onboarding process:

• Updated Resume / CV
• Educational qualification documents
• Government-issued identity proof
• Address proof, where applicable
• Passport-size photographs, if required
• Bank account details for salary processing
• Previous employment offer letter, for experienced candidates
• Relieving / release letter, where applicable
• Resignation acceptance letter, if a release letter is unavailable
• Recent salary slips, for experienced candidates

The exact document requirements may vary depending on the candidate’s employment status and the company’s onboarding process.

Other Important Details

This vacancy is particularly suitable for candidates searching for Flipkart work from home jobs, customer care jobs from home, BPO jobs for freshers, and remote voice process jobs in Kolkata.

The position does not involve sales work according to the provided vacancy details. It is also described as a permanent employment opportunity rather than contractual work.

Candidates must be comfortable with rotational shifts and should have a suitable home setup for professional customer calls.

Important: Candidates from Jammu & Kashmir are not eligible for this particular vacancy, as stated in the provided recruitment information.

Job seekers should verify the latest vacancy status, eligibility, salary and interview schedule before applying because recruitment requirements can change.

Why This Job May Be Suitable for Freshers

Candidates without previous BPO experience can consider this opportunity because freshers are allowed to apply. The role can provide exposure to customer service, voice-based communication, business process operations and professional workplace practices.

It may also be useful for graduates or undergraduates who prefer working remotely and have strong Hindi and English communication skills.