Tele Caller – Customer Relationship Manager Job in Kolkata
Job Description
Telecaller – Customer Relationship Manager
Job Overview
| Detail | Information |
|---|---|
| Company | Anant Finserv |
| Location | Bara Bazar, Kolkata, West Bengal |
| Salary | ₹8,467 – ₹20,000 per month |
| Job Type | Full-Time |
| Language | English (Required), Hindi (Preferred) |
| Benefits | Health Insurance |
Role Overview
Anant Finserv, a leading financial services company, is seeking a Telecaller – Customer Relationship Manager to handle client communications, maintain relationships, and promote financial services such as equities, mutual funds, and portfolio management. Candidates with prior experience in financial services or client engagement are preferred.
Key Responsibilities
- Make outbound and receive inbound calls for customer service and relationship management.
- Understand client needs and provide accurate product or service information.
- Update and maintain customer information in the CRM system.
- Follow up on client requests to ensure timely resolutions.
- Share updates on new financial products and promotional offers.
- Coordinate with sales and advisory teams for improved client satisfaction and retention.
Eligibility & Qualifications
| Requirement | Details |
|---|---|
| Education | Bachelor’s degree (Commerce/Finance background preferred) |
| Experience | Telecalling or Customer Relationship Management experience preferred |
| Skills | Microsoft Office, Financial Services, CRM Tools, Communication Skills |
| Languages | English (Required), Hindi (Preferred) |
Required Skills
- Strong communication and interpersonal abilities.
- Customer-focused approach and good listening skills.
- Basic understanding of financial products like mutual funds and equity.
- Proficiency in Microsoft Office and CRM applications.
- Ability to multitask and maintain accurate client records.
Benefits
- Competitive salary and incentive structure.
- Health insurance coverage.
- Professional training in financial markets.
- Opportunity to grow in the financial services industry.
