Apply Now – Customer Service Representative Job in Salt Lake Kolkata | Drivado Transfers Pvt Ltd

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Job Description

Customer Service Representative Recruitment 2025 – Drivado Transfers Pvt Ltd

Customer Service Representative Recruitment 2025

Drivado Transfers Pvt Ltd • Salt Lake, Kolkata • Full-Time

Customer Service Representative / Operations Executive – Full Time

Drivado Transfers Pvt Ltd is hiring a proactive and detail-oriented Operations Executive / Customer Service Representative to manage backend operations, travel bookings, chauffeur coordination, data management, and customer support.


Job Overview

  • Position: Customer Service Representative / Operations Executive
  • Location: Salt Lake, Kolkata
  • Job Type: Full-time
  • Salary: ₹17,000 – ₹25,000 per month
  • Shifts: Day (11am–9pm) & Night (9pm–7am)
  • Working Days: 6 Days (Rotational Week-Off)

Roles & Responsibilities

1. Operational Support

  • Manage and process domestic & international travel bookings.
  • Verify billing records, invoices, receipts, and payments.
  • Coordinate chauffeur services, vehicle allocation & schedules.
  • Ensure timely issue resolution for operational delays.

2. Customer Interaction

  • Respond to customer queries via phone & email professionally.
  • Ensure high customer satisfaction through timely solutions.
  • Maintain detailed logs of customer queries & resolutions.

3. Data Management & Reporting

  • Update internal databases and booking systems.
  • Analyse operational data to find inefficiencies & improvements.

Required Skills

  • Strong data handling and calculation accuracy.
  • Proficiency in MS Excel.
  • Ability to work in day & night shifts.
  • Excellent English communication skills.
  • Strong multitasking & time-management abilities.
  • Problem-solving attitude with ability to work independently.

Eligibility Criteria

  • Experience: 0–2 years (Travel booking/billing preferred)
  • Work Mode: In-person (Salt Lake, Kolkata)
  • Relocation: Must commute or relocate prior to joining

Application Questions

  • What is your current in-hand salary?
  • What is your expected in-hand salary?
  • If selected, how soon can you join?
  • Do you have experience in travel industry?

Apply Link

👉 Click to Apply Online

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