Customer Service Representative / Operations Executive – Full Time

Drivado Transfers Pvt Ltd is hiring a proactive and detail-oriented Operations Executive / Customer Service Representative to manage backend operations, travel bookings, chauffeur coordination, data management, and customer support.

Job Overview

• Position: Customer Service Representative / Operations Executive
• Location: Salt Lake, Kolkata
• Job Type: Full-time
• Salary: ₹17,000 – ₹25,000 per month
• Shifts: Day (11am–9pm) & Night (9pm–7am)
• Working Days: 6 Days (Rotational Week-Off)

Roles & Responsibilities

1. Operational Support

• Manage and process domestic & international travel bookings.
• Verify billing records, invoices, receipts, and payments.
• Coordinate chauffeur services, vehicle allocation & schedules.
• Ensure timely issue resolution for operational delays.

2. Customer Interaction

• Respond to customer queries via phone & email professionally.
• Ensure high customer satisfaction through timely solutions.
• Maintain detailed logs of customer queries & resolutions.

3. Data Management & Reporting

• Update internal databases and booking systems.
• Analyse operational data to find inefficiencies & improvements.

Required Skills

• Strong data handling and calculation accuracy.
• Proficiency in MS Excel.
• Ability to work in day & night shifts.
• Excellent English communication skills.
• Strong multitasking & time-management abilities.
• Problem-solving attitude with ability to work independently.

Eligibility Criteria

• Experience: 0–2 years (Travel booking/billing preferred)
• Work Mode: In-person (Salt Lake, Kolkata)
• Relocation: Must commute or relocate prior to joining

Application Questions

• What is your current in-hand salary?
• What is your expected in-hand salary?
• If selected, how soon can you join?
• Do you have experience in travel industry?

Apply Link

👉 Click to Apply Online