Guest Relation Executive Job in Kolkata | JW Marriott | Salary ₹33,107

Position Summary

The Guest Relation Executive (GRE) serves as the first point of contact for guests, ensuring a warm welcome and a memorable stay experience aligned with JW Marriott standards of luxury and service excellence.

Key Responsibilities

• Welcome guests and ensure smooth, personalized check-in and check-out.
• Maintain guest profiles and preferences for enhanced service.
• Assist with reservations, concierge services, and special requests.
• Handle guest complaints professionally and ensure quick resolution.
• Coordinate with housekeeping, F&B, and other departments.
• Escort VIP and corporate guests to rooms and facilities.
• Promote hotel services, loyalty programs, and events.
• Maintain lobby presence and uphold grooming standards.

Qualifications & Skills

• Bachelor’s degree/diploma in Hospitality Management (Preferred).
• 1–3 years experience in luxury hotel front office preferred.
• Fluency in English; Hindi/Bengali preferred.
• Strong problem-solving and interpersonal skills.
• Professional grooming and guest-first attitude.
• Ability to multitask under pressure.

Benefits

• Health Insurance
• Provident Fund