TP-LINK India Pvt. Ltd is one of the world’s leading networking and communication device manufacturers, known for its cutting-edge Wi-Fi routers, smart home devices, and IoT solutions. Established with a mission to make connected living smarter and simpler, TP-LINK serves millions of users globally across more than 170 countries. The company’s Indian division, based in Kolkata and other metro cities, focuses on delivering seamless customer service, ensuring user satisfaction, and supporting e-commerce operations efficiently.

• Organization: TP-LINK India Pvt. Ltd
• Post Name: E-Commerce Chat Process (Customer Support)
• Job Type: Full-time, Permanent
• Experience: Fresher Eligible
• Location: Salt Lake, Sector 5, Kolkata, West Bengal
• Work Mode: Work from Office
• Shift Schedule: Rotational Shifts, 5 Days Working
• Salary: ₹18,000 – ₹20,000 (₹23,000 CTC)

• Handle customer queries and complaints efficiently through chat and email platforms.
• Provide accurate product, order, payment, and delivery-related information.
• Maintain professionalism and ensure timely resolution of customer issues.
• Coordinate with internal departments to resolve escalated queries.
• Follow standard operating procedures to ensure high-quality customer experience.
• Maintain accurate data records and ensure compliance with company guidelines.

• Education: Undergraduates or freshers can apply.
• Experience: No prior experience required.
• Language Proficiency: Excellent written and verbal English communication skills.
• Typing Speed: Minimum 25 WPM with 90% accuracy.
• Versant Score: Minimum Written Versant Score – 54.
• Work Location: Must be comfortable working from the office in Kolkata.

• Strong written English communication and comprehension skills.
• Basic knowledge of computers, e-commerce platforms, and online order management.
• Excellent problem-solving and interpersonal abilities.
• Ability to multitask and handle high chat volumes effectively.
• Attention to detail and adherence to process accuracy.

• Monthly Pay: ₹18,000 – ₹20,000 (In-hand) | ₹23,000 CTC
• 5 days working with rotational shifts.
• Performance-based incentives and appraisals.
• On-the-job training for freshers to enhance communication and product knowledge.
• Opportunity to work with an international e-commerce support team.
• Employee-friendly work environment with long-term career growth potential.

Joining TP-LINK India’s E-Commerce Chat Process is a great opportunity for individuals looking to start a career in customer service and the e-commerce industry. With excellent communication exposure, a supportive team, and professional growth potential, this role prepares you for a long-term future in tech-based customer operations. The company provides a modern, engaging, and skill-enhancing work environment where every fresher can build confidence and competence.

• Global brand reputation with consistent career development opportunities.
• Fresher-friendly job with structured training and mentoring.
• Attractive salary with CTC up to ₹23,000.
• Dynamic, interactive, and growth-driven workspace in Kolkata.

1. Send your updated resume to 8279384921 via WhatsApp or email with the subject line “Chat Kolkata”.
2. Ensure your resume highlights your typing speed, English proficiency, and communication skills.
3. Virtual interviews will be conducted before final selection.
4. Selected candidates will join the team at the Salt Lake, Sector 5 office in Kolkata.

Take your customer service career to new heights with TP-LINK India Pvt. Ltd. Apply today and become part of a globally trusted technology brand.