Graduate Engineer Trainee – Job Overview

Voltas Limited is hiring Graduate Engineer Trainees (GET) for Kolkata, Mumbai, and Chandigarh. This opportunity is ideal for fresh engineering graduates seeking hands-on industry experience and growth in India’s leading consumer electronics and appliances company.

Salary: ₹4–5 LPA • Experience: 0 Years • Openings: 4

⭐ Preference: Women candidates

Roles & Responsibilities

• Shadow senior customer service representatives to understand operational workflows.
• Identify root causes of escalations, especially MD escalations, and present monthly findings to ASM/BSM.
• Apply “Making Customer Smile (MCS)” framework to resolve escalations and enhance customer satisfaction.
• Conduct DSC & SF Audit checks including CRM code validation, uniform, ID card, tool bag & mobile app usage.
• Study competitor brand service programs, VAS, and customer delight initiatives.
• NPS (Web) Monitoring for DSCs across India.
• Share product quality feedback regarding manufacturing defects (if any).
• Support AMC revenue generation & accessory sales through the DSC network.
• Verify DSC TCR with actual collections.
• Analyze technician performance and identify gaps for technical or soft-skill training.

Essential Attributes

• Strong verbal and written communication skills.
• Positive attitude with eagerness to learn.
• Team player with the ability to work in a fast-paced environment.
• Evaluator mindset with attention to detail.
• Internship or part-time customer-facing experience is an added advantage.

Eligibility Criteria

Educational Qualification

• B.Tech / B.E in Mechanical Engineering (Mandatory)

Experience

• Freshers (0 Years) eligible

Job Locations

• Kolkata
• Mumbai
• Chandigarh

Industry & Department

• Industry: Consumer Electronics & Appliances
• Department: Production, Manufacturing & Engineering
• Role Category: Engineering

How to Apply?

• Visit the official Naukri job link.
• Click on “Register to Apply” or “Login to Apply”.
• Upload resume and submit application.

Application Link

Click Here to Apply Online