HDFC Bank Recruitment 2026 – Customer Service Officer Vacancy for Freshers

12th Pass, B.Tech, Back Office, Banking, Business, Customer Support, Finance, Sales

Siliguri, Purba Medinipur, Purba Bardhaman, Paschim Medinipur, Paschim Bardhaman, Kharagpur, Hooghly, East Medinipur, Durgapur, Digha, Cooch Behar, Birbhum, Bankura

August 18, 2026

₹16000 - ₹20000 / month

Full Time

Urgent

Apply Now

Job Description

HDFC Bank is associated with a fresh customer-service recruitment opportunity in West Bengal. The available listing mentions multiple openings for candidates interested in banking, customer service, business development and phone-banking related roles. The opportunity may be suitable for freshers as no prior experience is specified in the listing.

Job Overview

Details	Information
Company Name	HDFC Bank
Job Role	Customer Service Officer / Customer Service Manager
Job Location	West Bengal
Vacancy	5 Posts
Salary	₹16,000 – ₹20,000/month + ₹4,000 incentive
Qualification	12th Pass / Graduate
Experience	Freshers / 0 Years
Job Type	Full-Time
Age Limit	18–27 Years
Gender	Male & Female
Key Skill	Good Communication Skill

The listing also mentions banking-related roles such as CASA Executive, Business Development Officer and Phone Banking, along with customer service and loan-officer responsibilities.

Job Description

This recruitment opportunity is intended for candidates who want to begin or develop their career in the banking and financial-services sector.

Depending on the position assigned, selected candidates may work in customer service, CASA-related activities, business development, phone banking, customer support or loan-related operations.

The vacancy is particularly relevant for freshers because the available listing specifies 0 years of experience, making it an opportunity worth considering for candidates entering the banking sector for the first time.

Candidates should have good communication skills and be comfortable interacting with customers, explaining banking products or services and completing routine banking-related processes.

About HDFC Bank

HDFC Bank is one of India’s major private-sector banks, providing a wide range of banking and financial services to individual and business customers.

For this particular vacancy, candidates should carefully verify the exact employer, branch/location, job responsibilities and recruitment process before accepting an offer, particularly where a third-party recruiter or individual contact is involved.

Eligibility Criteria

Education Qualification

The available recruitment information mentions 12th Pass candidates and Graduates as eligible applicants.

Candidates with a graduate degree may be suitable for banking, customer-service and business-development positions, while 12th-pass candidates may also be considered depending on the specific role.

Age Limit

The advertised age range is 18 to 27 years.

Any applicable age relaxation should be confirmed with the recruiting authority.

Gender

The available information indicates that both male and female candidates can apply.

Experience Required

Freshers can apply.

The listing mentions 0–0 years of experience, so previous professional experience is not mandatory for the advertised opportunity.

Job Responsibilities

Depending on the position, responsibilities may include:

Assisting customers with general banking-related queries.
Providing information about banking products and services.
Handling customer-service activities professionally.
Supporting CASA-related banking operations.
Assisting with business-development activities.
Communicating with prospective and existing customers.
Handling phone-banking or customer-support activities.
Supporting loan-related customer requirements where assigned.
Maintaining customer information and required documentation.
Following internal banking procedures and instructions.
Meeting assigned work or business targets where applicable.
Maintaining professional communication with customers.

Required Skills

Candidates should preferably possess:

Good communication skills.
Basic computer knowledge.
Customer-handling ability.
Good interpersonal skills.
Basic understanding of banking services.
Ability to communicate clearly over phone or in person.
Confidence while interacting with customers.
Problem-solving ability.
Teamwork and coordination skills.
Willingness to learn banking processes.
Professional and positive attitude.

The source listing specifically highlights Good Communication Skill as the key technical/functional skill.

Salary Details

The recruitment listing mentions an expected salary of approximately ₹16,000–₹20,000 per month, along with an additional ₹4,000 incentive.

The actual earnings may vary depending on the position, performance, incentives and employer’s salary structure.

Candidates should confirm:

Fixed monthly salary.
Expected in-hand salary.
Incentive structure.
Performance targets.
Probation period.
Working hours.
Any applicable allowances.
Exact employment terms.

Job Location

The listed job location is West Bengal. The recruitment information indicates that the job location may be assigned near the candidate’s residence, with a reference to approximately 10–20 km according to PIN code.

The listing mentions eligibility across several locations, including West Bengal, Bihar, Assam, Odisha, Jharkhand and Chhattisgarh. Candidates should confirm the exact location available for their application.

How to Apply

Step 1

Check your age, educational qualification and eligibility for the position.

Step 2

Prepare an updated CV with your educational details, skills and contact information.

Step 3

Apply through the recruitment/application process provided by the authorized recruiter.

Step 4

If shortlisted, attend the interview or selection process as instructed.

Step 5

Carry your original documents and photocopies for verification if requested.

Step 6

Before joining, verify the exact branch/location, salary, incentive conditions, working hours and job responsibilities.

Important: Candidates should never pay an unofficial recruitment fee or share sensitive banking credentials merely to secure a job.

Required Documents

Keep the following documents ready:

Updated Resume / CV
Recent passport-size photographs
Aadhaar Card or valid government ID
10th Mark Sheet
12th Mark Sheet
Graduation certificate/mark sheet, if applicable
Address proof
PAN Card, if required
Bank account details, if required
Experience certificate, if applicable

Other Important Details

The available listing shows 5 vacancies and identifies the position as a full-time opportunity.

The recruitment was listed on 18 August 2026.

Candidates should be prepared for customer-facing work and should have confidence in communicating with customers. Depending on the assigned position, the work may involve customer service, CASA, business development, phone banking or loan-related activities.

The exact shift timing, weekly off, branch assignment, incentive conditions and other employee benefits should be confirmed during the recruitment process.