Marriott Hotels India Pvt Ltd (JW Marriott) • Kolkata, West Bengal
Salary: Up to ₹33,107.08 per month
Job Type: Full-time, Permanent, Fresher
Work Location: In-person
Job Highlights
Luxury Hospitality Brand – JW Marriott
Front Office & Guest Relations Role
Fresher & Experienced Candidates Welcome
Health Insurance & Provident Fund
Position Summary
The Guest Relation Executive (GRE) serves as the first point of contact for guests,
ensuring a warm welcome and a memorable stay experience aligned with
JW Marriott standards of luxury and service excellence.
Key Responsibilities
Welcome guests and ensure smooth, personalized check-in and check-out.
Maintain guest profiles and preferences for enhanced service.
Assist with reservations, concierge services, and special requests.
Handle guest complaints professionally and ensure quick resolution.
Coordinate with housekeeping, F&B, and other departments.
Escort VIP and corporate guests to rooms and facilities.
Promote hotel services, loyalty programs, and events.
Maintain lobby presence and uphold grooming standards.
Qualifications & Skills
Bachelor’s degree/diploma in Hospitality Management (Preferred).
1–3 years experience in luxury hotel front office preferred.
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