Job Overview

Professional Couriers Network Limited, one of India’s leading courier and logistics companies, is hiring an experienced Customer Care Manager for its Tiljala branch in Kolkata. The role involves leading the customer support team, handling escalations, and ensuring smooth client service.

Salary: ₹25,000 – ₹30,000 per month

Job Type: Full-Time • Permanent

Location: Tiljala, Kolkata, West Bengal

Key Responsibilities

• Supervise and lead a team of customer care executives.
• Oversee daily customer service operations – calls, emails, and walk-ins.
• Ensure timely resolution of shipment, delivery, and claim-related queries.
• Handle escalated complaints and coordinate with operations teams for solutions.
• Implement and maintain customer service SOPs and quality standards.
• Prepare and analyze MIS reports on calls, complaints, and service performance.
• Coordinate with branches, hubs, and franchise partners to ensure smooth service.
• Conduct team meetings, training sessions, and performance reviews.
• Build and maintain strong relations with key customers and corporate clients.

Required Skills & Qualifications

• Graduate in any discipline (preferred: Business Administration / Logistics).
• Minimum 5 years of customer care experience, preferably in courier/logistics.
• Strong leadership, communication, and problem-solving skills.
• Proficient in MS Excel, CRM tools, and courier tracking software.
• Fluency in English, Hindi, and Bengali preferred.

Benefits

• Paid time off
• Cell phone reimbursement
• Leave encashment
• Provident Fund

Job Eligibility

• Minimum 5 years of customer care experience
• Preferably from courier or logistics industry
• Must work on-site (in-person role)

Work Location

Type: In-person (Office-based)