2COMS International Customer Support Executive Job Kolkata 2026 | Freshers Eligible | Salary ₹3.30 LPA

Job Description

2COMS is hiring candidates for an International Customer Support Executive role in Newtown, Kolkata. This is a Full-Time, Work From Office opportunity in an international blended customer support process where selected candidates will handle both voice and chat interactions with overseas customers.

Freshers as well as candidates with limited work experience can apply. Undergraduate and Graduate candidates are eligible, provided they have strong spoken and written English communication skills.

The detailed job description mentions a salary package of approximately ₹3.30 LPA along with benefits such as a one-way cab facility, virtual interview process and opportunities for career growth.

Job Overview

Job Details	Information
Company Name	2COMS
Job Role	International Customer Support Executive – Blended Process
Job Location	Newtown, Kolkata, West Bengal
Salary	Detailed JD mentions ₹3.30 LPA
Job Listing Salary Range	₹2.5–₹3.25 LPA
Qualification	Undergraduate / Graduate
Experience	Freshers and candidates with up to 11 months of experience
Job Type	Full-Time, Permanent
Work Mode	Work From Office
Process	International Voice + Chat / Blended Process
Industry	BPM / BPO
Department	Customer Success, Service & Operations
Shift	Rotational Shifts including Night Shifts
Joining Preference	Immediate Joiners Preferred

Job Description

2COMS is recruiting candidates for an International Customer Support Executive position in Newtown, Kolkata.

The selected professionals will work in a blended customer support process where they may interact with international customers through both voice calls and chat.

The main objective of the role is to understand customer concerns, provide appropriate solutions, maintain service quality and ensure a smooth customer experience.

This job may be suitable for candidates who want to start or build a career in the BPO, international customer service or customer support industry.

Freshers can apply, while candidates with up to approximately 11 months of relevant experience may also be considered.

Since this is an international process, strong English communication skills and flexibility to work in rotational or night shifts are important requirements.

About 2COMS

2COMS is a recruitment, staffing and workforce solutions company that works with organizations across multiple industries.

The company provides recruitment, staffing, skill development and workforce management services and frequently hires candidates for roles in customer support, BPO operations, sales, IT, logistics, manufacturing and other sectors.

For this particular opportunity, 2COMS is hiring candidates for an international customer support process with a reputed global MNC.

Eligibility Criteria

Education Qualification

Candidates from the following educational backgrounds can apply:

• Undergraduate candidates
• Graduate candidates
• Any Graduate
• Postgraduate candidates may also be considered

The detailed job information does not mention any requirement for a particular stream or specialization.

Experience Required

Eligible candidates include:

• Freshers
• Candidates with up to approximately 11 months of work experience

Candidates with previous experience in BPO, customer service, voice process or chat support may have an advantage, but prior experience is not mandatory for freshers.

Age Limit

No specific age limit has been mentioned in the provided job advertisement.

Candidates should meet the company’s applicable employment and recruitment requirements.

Gender

No gender restriction has been mentioned.

Eligible candidates can apply irrespective of gender.

Job Responsibilities

Major responsibilities may include:

• Handle international customer queries through voice calls
• Provide assistance to customers through chat support
• Understand customer concerns clearly
• Provide accurate and professional solutions
• Resolve customer complaints efficiently
• Maintain a positive customer experience
• Record customer interactions accurately in the system
• Update customer-related information whenever required
• Follow process guidelines and company policies
• Meet customer service quality standards
• Maintain productivity targets
• Follow compliance requirements
• Coordinate with internal teams for unresolved issues
• Escalate complicated cases when necessary
• Ensure customer satisfaction throughout the interaction

Required Skills

Candidates should preferably have the following skills:

Communication Skills

• Excellent Spoken English
• Excellent Written English
• Clear Verbal Communication
• Professional Email and Chat Communication
• Active Listening
• Customer Handling

Customer Service Skills

• Problem-Solving Ability
• Patience
• Positive Attitude
• Professional Behaviour
• Customer Complaint Handling
• Ability to Handle International Customers
• Service-Oriented Mindset

Computer Skills

• Basic Computer Knowledge
• Typing Ability
• Email Handling
• Chat Support Knowledge
• Basic CRM or Customer Support System Knowledge
• Ability to Work on Multiple Applications

Other Skills

• Time Management
• Teamwork
• Adaptability
• Ability to Work Under Pressure
• Ability to Meet Productivity Targets
• Willingness to Work Rotational Shifts
• Ability to Follow Process Guidelines

Salary Details

The detailed job description mentions a salary package of:

₹3.30 LPA

However, the main job listing displays a salary range of approximately:

₹2.5 LPA to ₹3.25 LPA

Candidates should therefore confirm the exact salary package directly during the recruitment or interview process.

The final compensation may depend on:

• Candidate profile
• Communication skills
• Previous experience
• Interview performance
• Assigned process
• Company compensation structure

Candidates should also confirm:

• Monthly in-hand salary
• Annual CTC
• Fixed salary
• Variable component, if applicable
• Incentives, if applicable
• PF and statutory deductions
• Night shift allowance, if applicable

Benefits

The vacancy mentions several benefits for selected candidates.

These may include:

• One-Way Cab Facility
• Virtual Interview Process
• Opportunity to Work with a Global MNC
• International Customer Support Exposure
• Career Growth Opportunities
• Professional BPO Work Environment
• Experience in Voice and Chat Processes

Candidates should confirm the latest benefit structure during the selection process.

Work Location

The job location is:

Newtown, Kolkata, West Bengal

This is a Work From Office position.

Candidates should therefore be comfortable travelling to or working from the Newtown area of Kolkata.

Shift Details

This international customer support process operates on rotational shifts.

Candidates should be comfortable working:

• Day Shifts
• Evening Shifts
• Night Shifts
• Rotational Shifts
• Rotational Weekly Offs, if applicable

Night shift flexibility is an important eligibility requirement for this position.

Work Process

This is a blended customer support role.

Selected employees may need to handle:

• Voice Calls
• Chat Support
• Customer Queries
• Customer Complaints
• Service Requests
• Basic Customer Issue Resolution
• Customer Interaction Documentation

Candidates should therefore be comfortable communicating with customers across multiple support channels.

How to Apply

Interested candidates can follow these steps:

1. Prepare an updated Resume or CV.
2. Clearly mention your educational qualification.
3. Freshers should highlight English communication skills, computer knowledge and customer-handling ability.
4. Experienced candidates should include previous BPO, customer service, voice or chat process experience.
5. Visit the verified 2COMS job listing or official recruitment channel.
6. Search for the International Customer Support Executive / Blended Process vacancy in Kolkata.
7. Review the latest eligibility and salary details.
8. Submit your application with accurate information.
9. Keep your registered mobile number and email active.
10. Shortlisted candidates may be invited for a virtual interview.

Immediate joiners may be preferred.

Interview Process

The provided job information mentions a virtual interview process.

The selection stages may include:

• Resume Shortlisting
• HR Screening
• English Communication Assessment
• Voice or Communication Round
• Operations Round
• Final HR Discussion

The exact selection process may vary depending on the client project and recruitment requirements.

Required Documents

Candidates should keep the following documents ready:

• Updated Resume / CV
• Aadhaar Card
• PAN Card
• Passport-Size Photographs
• 10th Marksheet and Certificate
• 12th Marksheet and Certificate
• Graduation Documents, if applicable
• Postgraduate Documents, if applicable
• Experience Certificate, if applicable
• Previous Offer Letter, if applicable
• Relieving Letter, if applicable
• Salary Slips, if applicable
• Bank Account Details
• Address Proof
• Government-Issued Photo ID

Exact documentation requirements should be confirmed during onboarding.

Other Important Details

Freshers Eligible

Freshers are eligible for this opportunity.

This makes the role suitable for candidates looking to begin their career in:

• International BPO
• Customer Support
• Voice Process
• Chat Support
• Customer Service

Undergraduate Candidates Eligible

The detailed job description states that undergraduate candidates can also apply.

Candidates should still verify minimum education requirements during the interview process.

English Communication is Important

Since employees will interact with international customers, strong spoken and written English is one of the most important requirements.

Candidates should be comfortable communicating professionally with overseas customers.

Immediate Joiners Preferred

Candidates who can join immediately or within a short period may receive preference during the recruitment process.

Work From Office

This is not advertised as a Work From Home role.

Candidates must be prepared to work from the Newtown, Kolkata office.

Who Should Apply?

This vacancy may be suitable for candidates who:

• Are looking for jobs in Kolkata
• Are freshers
• Have less than one year of work experience
• Are Undergraduate or Graduate
• Have strong English communication skills
• Are interested in BPO jobs
• Want to work with international customers
• Are comfortable with voice and chat support
• Can work rotational and night shifts
• Can work from Newtown, Kolkata
• Are available to join immediately

Important Note for Job Seekers

Candidates should confirm the exact salary before joining because the detailed job description mentions ₹3.30 LPA while the listing header shows approximately ₹2.5–₹3.25 LPA.

Applicants should also verify shift timings, cab facility, weekly offs and final work location during the interview.

Do not make unofficial payments to anyone promising guaranteed job placement. Always use verified recruitment channels and check offer letters carefully before sharing sensitive personal information.