Wipro Technical Customer Support Executive Job in Kolkata 2026 | Freshers Eligible | 30 Vacancies

Job Description

Wipro is hiring Technical Customer Support Executives in Kolkata for its customer support and service operations team. Candidates with 0 to 4 years of experience can apply for this Full-Time, Permanent opportunity.

One of the major advantages of this vacancy is that graduation is not mandatory according to the job listing. Candidates with good communication ability, basic technical troubleshooting knowledge and an interest in customer support may consider applying.

A total of 30 openings have been mentioned for this recruitment.

Job Overview

Job Details	Information
Company Name	Wipro
Job Role	Technical Customer Support Executive
Job Location	Kolkata, West Bengal
Salary	Not Disclosed
Qualification	Graduation Not Required
Experience	0–4 Years
Number of Openings	30
Job Type	Full-Time, Permanent
Role	Technical Support – Voice / Blended
Industry	BPM / BPO
Department	Customer Success, Service & Operations
Role Category	Voice / Blended

Job Description

Wipro is looking for candidates for the position of Technical Customer Support Executive in Kolkata.

The selected candidates will primarily assist customers who are facing technical problems related to IT products or services. Customer queries may be handled through phone calls, email or chat depending on the assigned process.

The role involves understanding a customer’s technical issue, performing basic troubleshooting, identifying possible solutions and providing clear instructions to resolve the problem.

For more complicated technical issues, executives may need to coordinate with internal technical teams or escalate the case to senior support professionals.

This position can be suitable for freshers as well as candidates who already have experience in customer service, technical support, BPO, voice process or blended support operations.

About Wipro

Wipro is a major global technology services and consulting company providing IT, digital transformation, cloud, engineering, business process and customer-support solutions to organizations across different industries.

The company operates across multiple technology and business-service areas and employs professionals in technical support, software services, consulting, customer operations and other functions.

The Technical Customer Support Executive position is part of Wipro’s customer-service and operations environment, where employees assist users with technical queries and service-related issues.

Eligibility Criteria

Education Qualification

According to the provided job listing:

• Graduation is not mandatory
• Candidates meeting the required communication and technical-support criteria can apply

Applicants should check the latest eligibility conditions during the official application process because requirements may vary depending on the assigned process.

Experience Required

Candidates with:

• 0 to 4 years of experience

can apply.

This means both freshers and experienced candidates may be considered.

Relevant experience in the following areas can be useful:

• Technical Support
• Customer Support
• Voice Process
• Blended Process
• IT Helpdesk
• Customer Service
• BPO Operations

Age Limit

No specific age limit has been mentioned in the provided job advertisement.

Candidates should meet Wipro’s applicable recruitment and employment criteria.

Gender

No gender restriction has been mentioned.

Eligible candidates can apply irrespective of gender, subject to company recruitment policies.

Job Responsibilities

Major responsibilities of a Technical Customer Support Executive may include:

• Provide technical assistance to customers through calls, emails or chat
• Understand customer complaints and technical queries
• Troubleshoot basic software or service-related problems
• Guide customers through appropriate troubleshooting steps
• Identify the root cause of common technical issues
• Provide accurate and easy-to-understand solutions
• Record customer interactions in the company’s CRM system
• Update cases and service requests accurately
• Follow up on customer issues when required
• Coordinate with internal technical teams for complex problems
• Escalate critical issues to senior team members
• Maintain professional communication with customers
• Follow company processes and customer-service standards
• Ensure customer queries are addressed efficiently
• Maintain proper case documentation

Required Skills

Candidates interested in this Wipro Technical Customer Support job should preferably have the following skills:

Technical Skills

• Basic Computer Knowledge
• Basic IT Troubleshooting
• Software Troubleshooting
• Email Support
• Chat Support
• Voice Support
• CRM Software Knowledge
• Basic Internet and Networking Knowledge
• Ticket Handling
• Issue Identification
• Technical Support Fundamentals

Soft Skills

• Good Communication Skills
• Customer Handling Skills
• Active Listening
• Problem-Solving Ability
• Patience
• Professional Behaviour
• Time Management
• Teamwork
• Ability to Follow Processes
• Ability to Handle Customer Complaints
• Clear Verbal Communication
• Written Communication Skills

Salary Details

The salary for this Wipro Technical Customer Support Executive vacancy has not been disclosed in the provided job advertisement.

The final salary package may depend on factors such as:

• Candidate’s experience
• Current salary, where applicable
• Communication skills
• Technical knowledge
• Interview performance
• Assigned process
• Company salary structure

Candidates should confirm the following with the recruiter before accepting an offer:

• Monthly in-hand salary
• Annual CTC
• Fixed salary
• Variable pay, if applicable
• Incentives, if applicable
• PF and other statutory deductions
• Additional benefits

Applicants should not assume any particular salary figure unless officially communicated by Wipro.

Work Details

The job role is categorized as:

• Technical Support – Voice / Blended
• Customer Success
• Service & Operations
• Full-Time Employment
• Permanent Employment

Since this is a Voice / Blended technical support role, employees may be required to communicate with customers through multiple channels such as:

• Phone
• Email
• Chat

The exact work process will depend on the project or account assigned to the selected candidate.

Shift Details

The original job advertisement does not specify exact shift timings.

Customer-support and BPO processes can have different shift requirements depending on the client and project.

Candidates should therefore confirm during the interview:

• Shift timing
• Rotational shift requirements
• Night shift availability
• Weekly offs
• Office reporting requirements
• Transportation facilities, if applicable

How to Apply

Interested candidates can follow these steps to apply for the Wipro Technical Customer Support Executive vacancy:

1. Prepare an updated resume with your latest contact information.
2. Mention any experience in customer service, BPO, technical support, helpdesk, voice process or chat support.
3. Freshers should highlight communication skills, computer knowledge and relevant technical skills.
4. Visit the official Wipro Careers portal or the verified job listing where the position has been advertised.
5. Search for “Technical Customer Support Executive – Kolkata.”
6. Review the latest eligibility criteria and job details.
7. Complete the online application form.
8. Upload your updated resume.
9. Submit the application after checking all details.
10. Keep your registered mobile number and email active for recruitment-related communication.

Candidates should use only genuine and verified recruitment channels while applying.

Required Documents

Candidates may need the following documents during interview, verification or onboarding:

• Updated Resume / CV
• Aadhaar Card
• PAN Card
• Passport-Size Photographs
• 10th Marksheet and Certificate
• 12th Marksheet and Certificate
• Graduation documents, if applicable
• Experience Certificate, if applicable
• Previous Company Offer Letter, if applicable
• Relieving Letter, if applicable
• Latest Salary Slips, if applicable
• Bank Account Details
• Address Proof
• Government-Issued Photo ID

Exact document requirements should be confirmed during the recruitment process.

Other Important Details

Number of Vacancies

The job listing mentions:

30 Openings

Candidates interested in the position should apply while the vacancy remains active.

Freshers Eligible

The listed experience range is 0–4 years.

Therefore, freshers may also be eligible to apply provided they meet the other selection requirements.

Graduation Not Mandatory

The education section specifically states that graduation is not required.

Candidates should still verify whether the individual process has any additional educational requirements before attending the interview.

Customer Interaction

This is a customer-facing technical support role.

Candidates should therefore be comfortable:

• Speaking with customers
• Understanding technical complaints
• Explaining solutions clearly
• Handling difficult customer situations professionally
• Working with CRM or ticket-management systems

Technical Troubleshooting

Candidates are expected to assist customers with software or IT-related problems.

Basic computer knowledge and an ability to understand and troubleshoot technical issues can therefore be important during the selection process.

Who Should Apply?

This Wipro vacancy may be suitable for candidates who:

• Are looking for jobs in Kolkata
• Have 0–4 years of experience
• Are freshers looking to enter the BPO or IT support sector
• Have good communication skills
• Have basic computer knowledge
• Are interested in technical customer support
• Can communicate with customers through calls, chat or email
• Have previous voice-process experience
• Have customer-service experience
• Are interested in a Full-Time, Permanent position

Important Note for Job Seekers

Wipro does not disclose the salary in the provided vacancy information. Candidates should confirm all salary and employment details directly through verified recruitment communication.

Job seekers should also avoid making payments to unknown individuals claiming that money is required to secure employment.

Always verify recruitment emails, interview details and offer letters before sharing sensitive personal or banking information.