Tech Mahindra SAP BASIS Job 2026 | Bangalore & Pune | Salary ₹4–9 LPA

Job Description

Tech Mahindra is hiring experienced professionals for the SAP BASIS role in Bangalore and Pune. Candidates with 2 to 7 years of relevant SAP BASIS experience and strong knowledge of SAP S/4HANA, Solution Manager, BTP, Azure, SAP web applications, HANA and Sybase database administration can consider this opportunity.

This is a Full-Time, Permanent position under the IT Services & Consulting sector. The role is primarily designed for professionals experienced in SAP BASIS support environments, critical incident management, system administration and 24/7 global delivery operations.

Immediate joiners are preferred for this opening.

Job Overview

Job Details	Information
Company Name	Tech Mahindra
Job Role	SAP BASIS – Service Request / Zero Outage Room / Shift Lead
Job Location	Bangalore / Pune
Additional Location Tag	Kolkata is also shown in the job listing, but the detailed requirement specifically mentions Bangalore / Pune
Salary	₹4 LPA – ₹9 LPA
Qualification	B.Tech / B.E. in Any Specialization
Experience	2–7 Years
Job Type	Full-Time, Permanent
Work Mode	Hybrid
Office Requirement	4 Days Work From Office + 1 Day Work From Home
Shift	24/7 Rotational Shift
Shift Duration	Approximately 9 Hours
Industry	IT Services & Consulting
Department	Engineering – Software & QA
Role Category	Software Development

Job Description

Tech Mahindra is looking for experienced SAP BASIS professionals who can work in an enterprise-level support environment and manage business-critical SAP infrastructure.

The selected candidates will work on SAP BASIS support projects involving SAP S/4HANA, Solution Manager, SAP Business Technology Platform, Azure environments and SAP web-based applications.

Professionals applying for this role should be comfortable handling high-priority incidents, system performance issues, database administration, system upgrades, technical troubleshooting and service-request management.

The role requires candidates to work in a 24/7 global support model and coordinate with different technical teams to ensure that incidents and requests are resolved within agreed Service Level Agreements.

Depending on experience and project requirements, candidates may work in one of three major areas:

• SAP BASIS – Service Request
• SAP BASIS – Zero Outage Room
• SAP BASIS – Shift Lead

This opportunity is particularly relevant for professionals with previous experience in SAP support or Managed Service Delivery environments.

About Tech Mahindra

Tech Mahindra is a global technology and IT services company providing digital transformation, consulting, engineering and business solutions to organizations across multiple industries.

The company works with enterprise clients across areas such as cloud computing, digital engineering, enterprise applications, telecommunications, artificial intelligence, cybersecurity and IT infrastructure management.

SAP professionals at Tech Mahindra may work with global delivery teams to manage enterprise SAP platforms, infrastructure and business-critical applications.

Eligibility Criteria

Education Qualification

Candidates should have:

• B.Tech in any specialization
  or
• B.E. in any specialization

Candidates with relevant SAP BASIS experience and strong technical expertise will be preferred.

Experience Required

Applicants should have approximately:

• 2 to 7 years of professional experience
• Relevant hands-on experience in SAP BASIS administration and support

Experience in enterprise SAP support environments is important for this role.

Age Limit

No specific age limit has been mentioned in the provided job notification.

Eligibility will primarily depend on relevant professional experience, technical knowledge and the company’s recruitment requirements.

Gender

No gender restriction has been mentioned.

Eligible male and female professionals can apply subject to the company’s hiring criteria.

SAP BASIS – Service Request Responsibilities

Professionals working in the Service Request team may be responsible for:

• Supporting SAP S/4 environments
• Supporting SAP Solution Manager
• Managing SAP BTP-related environments
• Supporting SAP workloads on Microsoft Azure
• Managing SAP web applications
• Investigating SAP system performance issues
• Handling memory-management-related issues
• Resolving P1 and P2 incidents from the SAP BASIS side
• Performing SAP HANA database administration
• Managing Sybase database environments
• Supporting SAP system upgrades
• Installing SAP add-ons
• Managing SSL certificates
• Performing SAP system refresh activities
• Performing client-copy operations
• Managing SAP system parameters
• Handling background job management
• Managing RFC configurations
• Supporting SICF-related activities
• Working within a Managed Service Delivery model
• Supporting 24/7 enterprise operations
• Tracking SLA and KPI performance
• Coordinating with global technical teams
• Managing escalated incidents and service requests
• Coordinating multiple activities across different technical teams

Experience with ECS environments may provide an additional advantage.

SAP BASIS – Zero Outage Room Responsibilities

Professionals selected for the Zero Outage Room function may need to:

• Monitor critical SAP environments
• Support SAP S/4, SolMan, BTP and Azure platforms
• Identify causes of critical technical incidents
• Perform Root Cause Analysis
• Resolve major SAP BASIS incidents
• Handle performance-tuning activities
• Investigate recurring technical problems
• Prevent repeated production issues
• Track corrective and preventive action items
• Improve the quality of SAP cloud operations
• Help reduce infrastructure or application outages
• Improve operational efficiency
• Coordinate across SAP and infrastructure teams
• Work with global support teams operating 24/7
• Handle escalated incidents professionally
• Coordinate technical teams during major incidents
• Identify long-term improvements after incidents

Candidates who have worked in Enterprise Cloud Services or similar large SAP environments may have an advantage.

SAP BASIS – Shift Lead Responsibilities

The Shift Lead position involves both technical coordination and operational leadership.

Major responsibilities may include:

• Monitoring the support ticket queue
• Assigning newly created tickets to appropriate team members
• Reassigning returned tickets
• Following up on tickets without recent updates
• Monitoring tickets awaiting customer action
• Checking service execution timelines
• Ensuring tickets are processed according to scheduled dates
• Coordinating proper shift handovers
• Responding to escalations
• Identifying the right technical resource for critical issues
• Helping resolve escalated incidents
• Participating in major incident bridge calls
• Identifying SAP technical experts when required
• Monitoring operational dashboards
• Ensuring quality standards in ticket processing
• Checking proper time recording
• Reviewing communication quality
• Ensuring proper ticket documentation
• Coordinating between different technical teams
• Monitoring SLA and KPI performance

Strong leadership, coordination and communication skills are important for the Shift Lead position.

Required Skills

Candidates should preferably have hands-on knowledge in the following areas:

• SAP BASIS Administration
• SAP S/4HANA
• SAP Solution Manager
• SAP BTP
• Microsoft Azure
• SAP Web Applications
• SAP HANA Database
• Sybase Database
• SAP System Upgrade
• SAP Add-On Installation
• SSL Certificate Management
• System Refresh
• SAP Client Copy
• SAP Parameter Management
• Background Job Management
• RFC Administration
• SICF Administration
• SAP Performance Tuning
• Memory Management
• P1 and P2 Incident Management
• Root Cause Analysis
• Service Request Management
• Major Incident Management
• SLA Management
• KPI Tracking
• Managed Service Delivery
• SAP Support Operations
• Cloud Operations

Soft Skills Required

Apart from technical expertise, candidates should have:

• Strong written communication skills
• Good verbal communication skills
• Problem-solving ability
• Incident-handling capability
• Team coordination skills
• Ability to work under pressure
• Escalation-management skills
• Time-management skills
• Ability to manage multiple tasks
• Cross-functional coordination ability
• Customer communication skills
• Ability to work effectively with global teams

Salary Details

The advertised salary range for this Tech Mahindra SAP BASIS vacancy is:

₹4,00,000 to ₹9,00,000 per annum.

The final salary offered to a selected candidate may depend on:

• Total professional experience
• Relevant SAP BASIS experience
• Current salary package
• SAP technical expertise
• Interview performance
• Project requirement
• Location
• Internal company compensation policies

Candidates should confirm the final CTC, fixed salary, variable pay and other applicable benefits with the Tech Mahindra recruitment team during the hiring process.

Work Location and Hybrid Model

The detailed job requirement specifies:

Bangalore
and
Pune

The job portal listing may also show Kolkata as a location tag, but candidates should note that the detailed description specifically states Bangalore / Pune as the required working locations.

The working arrangement mentioned is:

• 4 Days Work From Office
• 1 Day Work From Home
• 9-Hour Shift
• 24/7 Rotational Shift

Candidates must therefore be comfortable working rotational shifts and attending the office according to the project schedule.

Shift Details

This is a support-project role operating in a global service environment.

Candidates must be flexible to work:

• Morning shifts
• Evening shifts
• Night shifts
• Weekend shifts where project schedules require
• 24/7 rotational support schedules

Shift flexibility is described as mandatory for the vacancy.

How to Apply

Interested candidates can follow these steps:

1. Prepare an updated resume highlighting SAP BASIS experience.
2. Clearly mention hands-on experience with technologies such as SAP S/4HANA, HANA, Solution Manager, BTP, Azure and Sybase.
3. Highlight relevant experience in P1/P2 incident handling, upgrades, system refresh, client copies and performance troubleshooting.
4. Mention experience with SLA/KPI management or Managed Service Delivery if applicable.
5. Visit the official Tech Mahindra careers portal or the job listing through which the vacancy is advertised.
6. Search for the SAP BASIS opening.
7. Review the latest job location and experience requirements.
8. Submit the application using the requested details.
9. Keep your registered email address and mobile number active for interview communication.
10. Shortlisted candidates may be contacted by the Tech Mahindra recruitment team for further selection rounds.

Candidates should apply only through verified recruitment channels.

Required Documents

Candidates should keep the following documents ready during the recruitment or onboarding process:

• Updated Resume / CV
• Aadhaar Card
• PAN Card
• Recent Passport-Size Photograph
• 10th Marksheet / Certificate
• 12th Marksheet / Certificate
• B.Tech / B.E. Marksheets
• Degree / Provisional Certificate
• Previous Employment Offer Letters
• Experience Certificates
• Relieving Letters
• Latest Salary Slips
• Bank Statements, if required for salary verification
• UAN / PF Details, where applicable
• Current Employer Documents
• Address Proof
• Passport, if required
• SAP certification documents, if available

The exact documentation requirement may vary depending on Tech Mahindra’s onboarding process.

Other Important Details

Immediate Joiner Preference

The job advertisement specifically mentions immediate joiners.

Candidates with a short notice period or those who can join quickly may therefore be preferred.

Support Project

This is primarily a SAP BASIS support project.

Applicants should be comfortable working on:

• Incident tickets
• Service requests
• Production issues
• Escalations
• Root Cause Analysis
• System administration
• Shift-based operations

Work From Office Requirement

Candidates should be prepared to work from the office four days per week.

The remaining one day may be Work From Home depending on project and company policy.

24/7 Support Requirement

The selected professional may become part of a global SAP support team responsible for continuous service availability.

Flexibility regarding shifts is therefore one of the important requirements for this vacancy.

Who Should Apply?

This vacancy may be suitable for candidates who:

• Have 2–7 years of SAP BASIS experience
• Have worked with SAP S/4HANA environments
• Have experience with HANA or Sybase administration
• Can handle critical incidents
• Have worked in enterprise support projects
• Are comfortable with rotational shifts
• Can relocate or work from Bangalore / Pune
• Can work in a hybrid office model
• Have good technical and communication skills
• Are available to join immediately or within a short notice period