CSB Bank Branch Operations Manager Recruitment 2026 – Kolkata Banking Job for Graduates

Job Description

CSB Bank is hiring experienced banking professionals for the position of Branch Operations Manager in Kolkata, West Bengal. This full-time opportunity is suitable for graduates who already have hands-on experience in branch banking operations, customer servicing, KYC compliance, cash management, audit processes, account opening, and reconciliation.

Candidates having around 3 to 9 years of experience in branch operations can consider applying for this position. Applicants with professional banking certifications such as JAIIB or CAIIB may receive additional preference.

1. CSB Bank Job Overview

Job Details	Information
Company Name	CSB Bank Limited
Job Role	Branch Operations Manager
Job Location	Kolkata, West Bengal
Salary	Not Disclosed / As per Company Standards
Qualification	Graduate
Experience	3 to 9 Years in Branch Operations
Job Type	Full-Time
Industry	Banking & Financial Services
Preferred Certification	JAIIB / CAIIB
Department	Branch Banking / Operations

2. Job Description

CSB Bank is looking for an experienced Branch Operations Manager who can efficiently handle the day-to-day operational activities of a bank branch while maintaining high standards of customer service and regulatory compliance.

The selected candidate will be responsible for supervising important branch activities such as cash handling, clearing, account opening, KYC verification, vault operations, ATM-related processes, locker operations, end-of-day activities and account reconciliation.

A major part of this position also involves ensuring that the branch follows applicable KYC, AML, RBI, audit and internal compliance requirements.

Apart from operational responsibilities, the Branch Operations Manager will work closely with the sales and customer service teams to improve customer satisfaction, reduce service delays and encourage customers to use suitable banking and digital financial services.

This position is especially suitable for banking professionals who already understand branch-level banking procedures and are comfortable handling operational controls, audits and customer-related issues.

3. About CSB Bank

CSB Bank Limited is one of India’s long-established private sector banks. The bank began operations in 1920 and has gradually expanded its presence across different parts of the country.

CSB Bank provides a wide range of banking and financial services through its branch network, ATMs, internet banking and mobile banking platforms. Its major business areas include retail banking, SME banking, corporate banking and treasury operations.

The bank has also been investing in technology, digital banking, customer experience, risk management and operational efficiency as part of its transformation into a modern full-service private sector bank.

4. Eligibility Criteria

Candidates interested in the CSB Bank Branch Operations Manager vacancy should review the following eligibility conditions.

Educational Qualification

• Candidates should have completed a Graduate Degree from a recognized university or institution.
• Candidates from Commerce, Banking, Finance, Business Administration or related academic backgrounds may find the role particularly relevant.
• Professional banking certifications will be an added advantage.

Preferred Banking Certifications

The following qualifications are preferred but were not mentioned as mandatory:

• JAIIB – Junior Associate of Indian Institute of Bankers
• CAIIB – Certified Associate of Indian Institute of Bankers

Age Limit

The recruitment information provided for this vacancy does not mention a specific minimum or maximum age limit.

Candidates should therefore check the latest application page or official recruitment communication before submitting their application.

Gender

No specific gender restriction has been mentioned for this position.

Eligible applicants who satisfy the qualification and experience requirements can apply according to the recruitment guidelines.

Experience Required

Candidates should preferably have:

3 to 9 years of relevant experience in branch banking operations.

Relevant experience may include areas such as:

• Branch operations
• Cash management
• Banking compliance
• Customer servicing
• Account opening
• KYC verification
• Audit handling
• Clearing operations
• Reconciliation
• Operational risk management

Freshers are not suitable for this particular vacancy, as previous branch operations experience is specifically required.

5. Job Responsibilities

The Branch Operations Manager may be responsible for the following activities:

• Manage daily operational activities of the bank branch.
• Supervise branch cash transactions and cash controls.
• Monitor vault-related activities and security procedures.
• Handle or supervise ATM-related operational processes.
• Manage locker operations according to banking procedures.
• Complete End-of-Day or EOD operational checks.
• Conduct account and transaction reconciliation.
• Ensure smooth clearing operations.
• Maintain proper customer servicing standards.
• Supervise account opening processes.
• Check customer KYC documents carefully.
• Ensure correct CKYC uploads and documentation.
• Follow KYC and Anti-Money Laundering requirements.
• Maintain branch operations according to RBI and internal banking guidelines.
• Ensure the branch remains prepared for internal and external audits.
• Maintain proper records required during inspections.
• Resolve audit observations within the required timeline.
• Monitor customer service turnaround time or TAT.
• Improve First-Time Resolution or FTR of customer requests.
• Investigate repeated service problems through Root Cause Analysis or RCA.
• Coordinate with customer service and sales teams.
• Promote digital banking services among customers.
• Support cross-selling of suitable insurance and investment products.
• Help activate digital banking facilities for new customers.
• Train frontline employees regarding process and compliance updates.
• Manage customer deliverables and branch inventory.
• Maintain proper control and records of gold loan packets, where applicable.

6. Required Skills

Candidates applying for this CSB Bank Kolkata vacancy should have a combination of banking knowledge, operational skills and customer management abilities.

Technical / Banking Skills

• Branch banking operations knowledge
• Cash and vault management
• Account opening procedures
• KYC verification
• AML compliance
• CKYC processing
• Banking audit knowledge
• RBI regulatory awareness
• Clearing operations
• Reconciliation
• ATM operations
• Locker management
• EOD processing
• Banking documentation
• Operational risk management
• Digital banking knowledge
• Customer complaint handling
• Basic understanding of insurance and investment products
• Banking software and computer knowledge

Soft Skills

• Strong communication skills
• Customer service orientation
• Problem-solving ability
• Attention to detail
• Leadership skills
• Team management
• Time management
• Decision-making ability
• Ability to work under pressure
• Professional attitude
• Analytical thinking
• Compliance-focused mindset

Because the position involves managing critical banking operations, candidates should be highly accurate and comfortable working with regulated processes.

7. Salary Details

The exact salary package for the CSB Bank Branch Operations Manager Kolkata vacancy has not been disclosed in the available recruitment information.

Salary may depend on factors such as:

• Previous banking experience
• Current salary package
• Educational background
• Professional certifications
• Interview performance
• Branch requirements
• Internal salary structure of CSB Bank

Experienced candidates with relevant branch operations exposure and JAIIB/CAIIB certifications may have an advantage during the selection process.

Applicants should discuss the detailed CTC, fixed salary, variable pay and other benefits with the recruiter or HR team during the interview process.

Possible Employee Benefits

Benefits will depend on the company’s employment policy and may include applicable banking-sector benefits such as:

• Provident Fund
• Paid leave
• Medical benefits
• Performance-linked incentives
• Employee banking benefits
• Insurance coverage
• Career development opportunities

Candidates should confirm the final benefits from CSB Bank before accepting an offer.

8. How to Apply for CSB Bank Branch Operations Manager Job

Interested candidates can follow these steps:

1. Visit the job listing or the official CSB Bank career/recruitment portal.
2. Search for Branch Operations Manager – Kolkata.
3. Read the complete job description carefully.
4. Check whether your qualification and experience match the vacancy.
5. Keep an updated professional resume ready.
6. Click on the available Apply or Apply Online option.
7. Enter your personal, educational and professional information.
8. Upload your updated CV/resume.
9. Mention your branch banking and operations experience clearly.
10. Highlight experience related to KYC, AML, audits, cash operations and customer service.
11. Mention JAIIB or CAIIB certification if you possess one.
12. Review all information before submitting the application.
13. Submit the form and save the application confirmation for future reference.

Candidates are advised to apply only through genuine recruitment channels and verify the employer before sharing personal documents.

9. Required Documents

Candidates should keep the following documents ready during the application and interview process:

• Updated Resume / CV
• Recent Passport-size Photograph
• Aadhaar Card
• PAN Card
• Voter ID / Other Valid ID Proof
• Address Proof
• 10th Marksheet and Certificate
• 12th Marksheet and Certificate
• Graduation Marksheet
• Graduation Degree / Provisional Certificate
• JAIIB Certificate, if applicable
• CAIIB Certificate, if applicable
• Previous Employment Offer Letters
• Experience Certificates
• Relieving Letter
• Latest Salary Slips
• Bank Statement, if requested during verification
• Current employer details
• Other relevant banking certifications

Candidates should preferably carry both original documents and photocopies when attending an offline interview or document verification.

10. Other Important Details

Job Location

Kolkata, West Bengal

Candidates should be willing to work from the assigned CSB Bank branch or operational location in Kolkata.

Employment Type

Full-Time

This is not a work-from-home or part-time role.

Work Shift

The exact working hours or shift schedule have not been specified.

Bank branch employees are generally required to work according to branch timings and may occasionally need to stay beyond customer transaction hours for reconciliation, EOD processing, audit work or operational closure.

Customer Service Responsibilities

The candidate will play an important role in maintaining a smooth customer experience at the branch.

Important service-related areas may include:

• Reducing customer waiting time
• Resolving complaints
• Improving service turnaround time
• Increasing first-time resolution
• Supporting digital banking activation
• Ensuring proper documentation

Compliance Responsibilities

As this is a managerial banking operations role, compliance is one of the most important responsibilities.

Candidates should understand:

• KYC requirements
• AML procedures
• RBI guidelines
• Internal banking policies
• Audit documentation
• Operational controls
• Record maintenance

Selection Process

The exact recruitment stages have not been specified. However, candidates may typically be evaluated through stages such as:

• Resume Shortlisting
• HR Discussion
• Banking Operations Interview
• Managerial / Functional Interview
• Document Verification
• Salary Discussion
• Final Selection

The actual selection process may vary depending on CSB Bank’s recruitment requirements.

Important Note for Applicants

Candidates should carefully verify all recruitment details before applying.

Do not pay money to any unauthorized person or agent in exchange for a job offer. Genuine employers generally communicate recruitment details through official channels.

Salary, interview process, age requirements and benefits may change according to company policy and the specific vacancy.