Tech Mahindra Work From Home Recruitment 2026: Customer Support Associate | Bengali & English
Job Description
Tech Mahindra is hiring candidates for the position of Customer Support Associate (CSA) for a 100% Work From Home voice-process role. This opportunity is available for candidates who can communicate effectively in Bengali and English.
The vacancy is suitable for both freshers and experienced BPO professionals. Candidates with at least 6 months of BPO experience may be considered under the experienced category, while freshers can also apply if they meet the required technical and communication criteria.
The hiring office is listed in Kolkata, while the actual job is performed remotely from home.
Job Overview
| Particulars | Details |
|---|---|
| Company Name | Tech Mahindra |
| Job Role | Customer Support Associate (CSA) |
| Process | Voice Process – Bengali & English |
| Job Location | Work From Home |
| Hiring Office | Kolkata |
| Salary – Experienced | Approx. ₹1.90 Lakh CTC/year |
| In-Hand – Experienced | Approx. ₹14,100/month |
| Salary – Freshers | Approx. ₹1.68 Lakh CTC/year |
| In-Hand – Freshers | Approx. ₹12,500/month |
| Qualification | Minimum Higher Secondary (12th Pass) |
| Experience | Freshers can apply; 6+ months BPO experience preferred for experienced category |
| Employment Type | Full-Time, Temporary/Contractual |
| Work Mode | 100% Work From Home |
| Department | Customer Success, Service & Operations |
| Industry | BPM / BPO |
| Openings | Limited – 1 listed opening |
| Contract Period | Up to 31 October 2026 |
Job Description
The Customer Support Associate will work in a voice-based customer service process where the primary responsibility is to communicate with customers over telephone calls and assist them with their queries.
Since the process requires Bengali and English communication, candidates should be comfortable speaking both languages clearly and professionally.
The job is designed as a 100% Work From Home position. Selected candidates will therefore need to arrange a suitable home-based work environment, including a compatible computer system, reliable internet connection, power backup, Wi-Fi connectivity, and a noise-cancelling USB headset.
Candidates will go through multiple stages of assessment and interview before final selection. Those who successfully clear the assessment and interview process can proceed with the recruitment formalities.
About Tech Mahindra
Tech Mahindra is a major Indian technology and business-process services company that provides IT, customer experience, business process, and digital services to clients across different industries.
Its BPO/BPM operations include customer service and support processes where employees handle customer interactions through voice and other communication channels.
This particular vacancy is focused on voice-based customer support in Bengali and English and is structured as a remote customer-service position.
Eligibility Criteria
Education Qualification
The minimum educational requirement mentioned for this vacancy is:
Higher Secondary / 12th Pass
Graduates are also welcome to apply.
The listing indicates that graduation is not mandatory, making this opportunity potentially suitable for candidates who have completed Class 12.
Experience Required
Both freshers and experienced candidates can apply.
For the experienced category, candidates should have at least 6 months of BPO experience and must be able to provide supporting employment documents.
These may include:
- Offer letter
- Experience/release letter
- Last 3 months’ salary slips
Candidates who do not have previous BPO experience may be considered under the fresher category, subject to the company’s selection criteria.
Age Limit
No specific age limit has been mentioned in the provided vacancy details. Candidates should confirm any applicable age requirements during the recruitment process.
Gender
No gender restriction has been mentioned in the available job information.
Job Responsibilities
The selected Customer Support Associate may be responsible for:
- Handling customer queries through voice calls.
- Providing accurate information and appropriate assistance to customers.
- Communicating with customers in Bengali and English.
- Understanding customer concerns and resolving them professionally.
- Following the prescribed customer-service process and guidelines.
- Maintaining proper communication standards during calls.
- Escalating issues to the appropriate team when necessary.
- Maintaining customer-service quality standards.
- Meeting the performance and productivity requirements of the process.
- Following company policies related to customer interaction and data security.
- Working from the designated home setup during assigned working hours.
Required Skills
Candidates should have the following skills:
- Strong spoken Bengali communication.
- Good spoken English communication.
- Clear and confident voice communication.
- Ability to understand customer queries quickly.
- Good listening skills.
- Professional telephone etiquette.
- Customer-handling ability.
- Basic computer knowledge.
- Ability to type accurately.
- Minimum typing speed of 25 WPM with 90% accuracy for the stated typing assessment.
- Ability to work independently from home.
- Good problem-solving skills.
- Patience while handling customers.
- Ability to follow instructions and process guidelines.
- Candidates should not have significant Mother Tongue Influence (MTI) affecting English voice communication.
Salary Details
The vacancy provides different compensation levels depending on whether the candidate is considered experienced or a fresher.
Experienced Candidates
Candidates with at least 6 months of BPO experience:
Approx. CTC: ₹1,90,000 per year
Approx. In-Hand: ₹14,100 per month
Freshers
Candidates without prior BPO experience:
Approx. CTC: ₹1,68,000 per year
Approx. In-Hand: ₹12,500 per month
The actual monthly salary received may vary depending on applicable deductions, company policies, attendance, and other employment conditions. Candidates should confirm the final compensation structure before joining.
Work From Home System Requirements
Because this is a remote position, candidates must have an appropriate home-office setup.
Computer Requirements
The vacancy specifies:
Operating System: Windows 10 or Windows 11
RAM: 8 GB or higher
Processor: Core i5, 5th Generation or above
Candidates should ensure that their computer meets the required specifications before proceeding with the application.
Internet Requirements
A stable internet connection is mandatory.
The stated requirement is:
Minimum Internet Speed: 20 Mbps or above
Candidates may be asked to provide an Ookla internet speed test result showing that the connection meets the required speed.
Power Backup
Applicants should have a reliable power-backup arrangement, such as:
- Inverter
- Generator
- Other suitable backup solution
A photograph of the available power backup may be requested during the recruitment process.
Headset
A Type-A USB noise-cancelling headset is required for the voice process.
Candidates should ensure that the headset provides clear audio and is suitable for professional customer calls.
Selection Process
The recruitment process mentioned for this vacancy may include the following stages:
HR Round
The initial HR discussion is conducted through a video call. Candidates may need to complete identity verification requirements for the Work From Home role.
Assessment
After the initial screening, shortlisted candidates may receive an assessment through email.
Candidates who successfully complete the assessment can proceed to the next stage.
Typing Test
The stated requirement is:
Minimum Speed: 25 WPM
Accuracy: 90%
Candidates should practise typing before attending the assessment.
Final Interview
The final interview may be conducted through Google Meet.
Candidates may be required to complete identity verification during the process.
Documents Required
Candidates should keep the following documents ready:
- Aadhaar Card with complete Date of Birth
- E-Aadhaar
- PAN Card
- 10th marksheet
- 12th marksheet
- Updated CV/Resume
- Clear recent photograph/selfie, where requested
Additional Documents for Experienced Candidates
Candidates claiming previous BPO experience may need to provide:
- Previous Offer Letter
- Experience/Release Letter
- Last 3 months’ payslips
- Other employment verification documents, if requested
Work From Home Documents and Setup Verification
The provided recruitment information specifically mentions several setup-related documents that candidates may be asked to submit.
These include:
- System configuration screenshot
- Photograph of Wi-Fi setup
- Photograph of power backup such as inverter or generator
- Ookla internet speed test result
- Photograph/details of the required USB headset
- Aadhaar Card front and back
- Selfie with Aadhaar where identity details are clearly visible
- Updated CV
Candidates should be cautious when sharing sensitive identity documents and should verify that they are communicating through an authorised Tech Mahindra recruitment channel before submitting personal information.
How to Apply
Interested candidates can follow the recruitment instructions provided in the vacancy.
Application Process
- Check that you meet the 12th-pass educational requirement.
- Confirm that your computer, internet connection, power backup, and headset meet the Work From Home requirements.
- Prepare your updated CV.
- Keep your educational and employment documents ready.
- Verify the recruiter and email address before sharing sensitive documents.
- Submit the requested documents through the specified recruitment channel.
- Wait for the assessment instructions if your profile is shortlisted.
- Complete the assessment within the given deadline.
- Attend the HR and final interview rounds as instructed.
- Complete the joining formalities after receiving an official selection confirmation.
Contract and Employment Details
This vacancy is listed as a Temporary/Contractual position rather than a regular permanent role.
The provided information states that the contract is valid until 31 October 2026.
Candidates should therefore confirm the following before accepting the offer:
- Exact contract duration
- Possibility of extension
- Salary and deductions
- Working hours and shifts
- Weekly off
- Performance requirements
- Notice period
- Employment benefits
- Work-from-home policy
Other Important Details
Designation: Customer Support Associate
Process: Voice Process – Bengali & English
Work Mode: 100% Work From Home
Hiring Location: Kolkata
Minimum Qualification: 12th Pass
Experience: Freshers welcome; 6+ months BPO experience for experienced category
Typing Requirement: 25 WPM with 90% accuracy
Internet: Minimum 20 Mbps
Computer: Windows 10/11, 8 GB RAM or above, Core i5 5th Gen or above
Headset: Type-A USB noise-cancelling headset
Employment: Full-Time, Temporary/Contractual
Contract: Up to 31 October 2026
Language: Bengali + English
Important Safety Note for Applicants
This vacancy requests several sensitive documents, including Aadhaar-related information and a selfie with Aadhaar.
Job seekers should verify the authenticity of the recruiter, vacancy, email address, and recruitment process before sending identity documents. Avoid sharing Aadhaar, PAN, banking information, OTPs, passwords, or other sensitive information with unverified individuals.
Never pay money to anyone for a job offer, interview, assessment, registration, or joining.
Frequently Asked Questions
Is this Tech Mahindra job Work From Home?
Yes. The vacancy is advertised as a 100% Work From Home Customer Support Associate position.
Can freshers apply?
Yes. The provided vacancy states that freshers are welcome. Candidates with 6+ months of BPO experience can apply under the experienced category.
What is the minimum qualification?
Candidates should have completed at least Higher Secondary / Class 12. Graduates are also eligible.
Which languages are required?
The role requires Bengali and English for the voice process.
What is the salary for freshers?
The listed compensation is approximately ₹1.68 lakh CTC per year, with an indicated approximate in-hand salary of ₹12,500 per month.
What is the salary for experienced candidates?
Candidates with at least 6 months of BPO experience are listed at approximately ₹1.90 lakh CTC per year, with an indicated approximate in-hand salary of ₹14,100 per month.
Is a laptop or computer required?
Yes. The vacancy specifies a Windows 10/11 computer with at least 8 GB RAM and Core i5 5th Generation or above.
What internet speed is required?
The stated minimum internet requirement is 20 Mbps or above.
Final Words
The Tech Mahindra Work From Home Customer Support Associate Recruitment 2026 can be a useful opportunity for 12th-pass candidates, graduates, freshers, and experienced BPO professionals looking for a Bengali and English voice-process job from home.
The role offers remote working, but candidates must have a suitable computer, stable 20 Mbps or higher internet connection, power backup, and noise-cancelling USB headset.
Since the vacancy is contractual and involves submission of identity and technical documents, applicants should carefully verify the recruitment process and employment terms before sharing personal information or accepting an offer.
