Job Description

Job Overview

Particular	Details
Company Name	Tech Mahindra
Job Role	Customer Support Associate (Voice Process – Hindi & English)
Job Location	Work From Home (Remote)
Hiring Office	Kolkata
Salary	₹1.68 LPA – ₹1.90 LPA
Qualification	12th Pass (Higher Secondary)
Experience	Freshers & Experienced (0–5 Years)
Job Type	Full-Time, Contractual (Till 31 October)
Work Mode	100% Work From Home
Shift	24×7 Rotational Shifts
Working Days	5 Days a Week
Weekly Off	2 Rotational Offs

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Job Description

Tech Mahindra is inviting applications for the position of Customer Support Associate (Voice Process). This is a 100% Work From Home opportunity for candidates who are fluent in Hindi and English and are interested in building a career in the BPO industry.

The selected candidates will handle customer queries over voice calls, provide accurate information, and ensure excellent customer satisfaction. Freshers as well as experienced candidates are eligible to apply, making this a great opportunity for job seekers looking for remote customer support jobs.

The position is contractual and is currently available until 31 October 2026.

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About the Company

Tech Mahindra is one of India’s leading multinational IT services and Business Process Outsourcing (BPO) companies. A part of the Mahindra Group, the company serves clients in more than 90 countries across industries such as telecommunications, banking, healthcare, retail, and technology.

Tech Mahindra is known for offering professional work environments, continuous learning opportunities, and career growth for customer support and IT professionals.

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Eligibility Criteria

Educational Qualification

• Candidates must have passed Higher Secondary (12th Pass) from a recognized board.

Age Limit

• Maximum Age: 40 Years

Gender

• Male and Female candidates are eligible to apply.

Experience Required

• Freshers are eligible to apply.
• Candidates with at least 6 months of BPO experience will receive a higher salary package.
• Experienced applicants should possess valid employment documents.

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Technical Requirements

Candidates must have the following setup for Work From Home:

• Windows 10 or Windows 11 Operating System
• Intel Core i5 Processor (5th Generation or above)
• Minimum 8 GB RAM
• Broadband Internet with at least 20 Mbps Upload and Download Speed
• Reliable Power Backup
• USB Noise-Cancelling Headset
• Dedicated workspace with minimal background noise

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Job Responsibilities

• Handle inbound and outbound customer voice calls.
• Resolve customer queries professionally.
• Provide accurate information about products and services.
• Maintain high customer satisfaction levels.
• Follow company quality standards and call handling procedures.
• Record customer interactions accurately.
• Escalate unresolved issues to the appropriate department.
• Achieve productivity and quality targets.

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Required Skills

Technical Skills

• Voice Process Handling
• Basic Computer Knowledge
• Typing Speed (Minimum 25 WPM)
• Accuracy of at least 90%
• Basic Internet and Email Handling

Soft Skills

• Excellent Hindi and English Communication Skills
• Active Listening
• Customer Service Orientation
• Problem-Solving Skills
• Patience and Professionalism
• Multitasking Ability
• Time Management
• Teamwork

Note: Candidates should have minimal Mother Tongue Influence (MTI) while speaking English.

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Salary Details

The salary package depends on the candidate’s experience.

Category	Salary
Freshers	₹1,68,000 CTC per annum (Approx. ₹12,500 In-Hand/Month)
Experienced Candidates (Minimum 6 Months BPO Experience)	₹1,90,000 CTC per annum (Approx. ₹14,100 In-Hand/Month)

Additional Benefits

• Fixed Monthly Salary
• Work From Home Facility
• Professional Training
• Career Development Opportunities
• Experience in a Leading Multinational Company

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Selection Process

Candidates will be selected through the following stages:

1. HR Interview (Video Call)
2. Typing Test (Minimum 25 WPM with 90% Accuracy)
3. Final Interview (Google Meet)

Important Interview Requirements

• Aadhaar Card is mandatory during the video interview.
• Candidates must show a selfie with Aadhaar during the final round.

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How to Apply

Follow these steps:

Step 1: Visit the official Tech Mahindra Careers website or the recruitment portal where the vacancy is listed.

Step 2: Search for Customer Support Associate – Work From Home.

Step 3: Read the complete eligibility criteria and job details.

Step 4: Click on Apply.

Step 5: Fill in your personal, educational, and experience details.

Step 6: Upload your updated resume.

Step 7: Attend the online interview and typing test if shortlisted.

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Required Documents

Candidates should keep the following documents ready:

Mandatory Documents

• Aadhaar Card (Complete Date of Birth)
• e-Aadhaar
• PAN Card
• Updated Resume
• Passport-size Photograph

Educational Documents

• Class 10 Mark Sheet
• Class 12 Mark Sheet

For Experienced Candidates

• Offer Letter
• Experience Letter
• Relieving Letter
• Last 3 Months’ Salary Slips

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Other Important Details

Department: Customer Support / Customer Service

Industry: BPO / BPM

Employment Type: Full-Time

Role Category: Voice Process

Work Mode: 100% Work From Home

Contract Duration: Till 31 October 2026

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Offs

Shift Timing: 24×7 Rotational Shifts

Interview Mode: Online (Video Call & Google Meet)

Important Conditions

• Candidates should not have attended a Flipkart interview in the last 3 months, as this hiring is for a Flipkart customer support process.
• Candidates must meet all technical and document requirements before joining.

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Why Join Tech Mahindra?

• 100% Work From Home Opportunity
• 12th Pass Candidates Can Apply
• Freshers Welcome
• Fixed Monthly Salary
• Work with a Leading Global IT & BPO Company
• Professional Training
• Skill Development
• Career Growth Opportunities
• Flexible Rotational Shifts
• Gain Experience in Customer Support Operations