Quality Analyst Recruitment 2026 in Kolkata | 12th Pass Jobs | Freshers Eligible
Job Description
Looking for a stable office-based job in Kolkata? Teleminds Infotech Pvt. Ltd. is hiring quality analysts for its Salt Lake office. This is an excellent opportunity for both freshers and experienced candidates who have strong English communication skills and are interested in the BPO and quality monitoring sector.
Candidates who have completed higher secondary (12th pass) and are looking to start or build their careers in quality analysis, call auditing, and reporting can apply for this full-time permanent position.
Job Overview
| Particulars | Details |
|---|---|
| Company Name | Teleminds Infotech Pvt. Ltd. |
| Job Role | Quality Analyst |
| Job Location | Salt Lake, Kolkata, West Bengal |
| Salary | ₹14,000–₹16,000 per month (Up to ₹18,000 Gross) |
| Qualification | Minimum 12th Pass |
| Experience | Freshers & Experienced Candidates Eligible |
| Job Type | Full-Time, Permanent |
| Industry | BPO / Customer Service |
| Weekly Off | Sunday |
| Shift Timing | 6:00 AM – 3:00 PM |
Job Description
Teleminds Infotech Pvt. Ltd. is looking for dedicated and detail-oriented quality analysts to monitor and evaluate customer interaction quality. The selected candidates will be responsible for listening to call recordings, identifying areas of improvement, maintaining quality standards, and preparing audit reports using Microsoft Excel.
This role is suitable for candidates who possess good analytical abilities, attention to detail, and strong English communication skills. Since the company is conducting immediate interviews, interested candidates are encouraged to apply as soon as possible.
The position offers a structured work environment, fixed shift timings, employee benefits, and career growth opportunities within the BPO industry.
About the Company
Teleminds Infotech Pvt. Ltd. is a customer service and business process outsourcing (BPO) organization that provides support solutions for various business operations. The company focuses on maintaining service quality and customer satisfaction through professional quality monitoring and performance management systems.
Teleminds Infotech offers career opportunities for freshers and experienced professionals looking to build a career in customer service, quality assurance, and business operations.
Eligibility Criteria
Educational Qualification
- Minimum Higher Secondary (12th Pass).
- Graduates can also apply.
Age Limit
- Candidates should be between 20 and 30 years of age.
Gender
- Male and female candidates are eligible.
Experience Required
- Freshers are welcome to apply.
- Candidates with domestic BPO experience will be given preference.
Job Responsibilities
- Listen to recorded customer calls and evaluate call quality.
- Monitor agent performance and adherence to company standards.
- Identify mistakes, compliance issues, and improvement opportunities.
- Prepare quality audit reports using Microsoft Excel.
- Maintain quality monitoring records and documentation.
- Provide feedback based on call evaluations.
- Ensure service standards and quality benchmarks are maintained.
- Coordinate with team leaders regarding quality-related observations.
Required Skills
Technical Skills
- Basic Microsoft Excel knowledge.
- Report preparation and data management skills.
- Understanding of quality monitoring processes.
Communication Skills
- Excellent English speaking and understanding ability.
- Good listening and comprehension skills.
- Professional verbal and written communication.
Soft Skills
- Strong attention to detail.
- Analytical thinking ability.
- Time management skills.
- Teamwork and coordination.
- Ability to work under deadlines.
Salary Details
Selected candidates will receive a monthly salary ranging between ₹14,000 and ₹16,000, with gross earnings potentially reaching ₹18,000 per month depending on company structure and applicable benefits.
Employee Benefits
- Provident Fund (PF)
- Paid Sick Leave
- Leave Encashment Facility
- Permanent Employment Opportunity
- Career Growth in BPO Sector
How to Apply
Follow the steps below to apply:
Step 1
Update your resume with current educational and personal details.
Step 2
Ensure you meet the eligibility criteria, especially English communication requirements.
Step 3
Contact the HR team for interview scheduling.
Step 4
Attend the interview with all required documents.
Step 5
Complete the selection process and join after receiving confirmation.
HR Contact: 9932694757 (HR Sirja)
Note: Interviews are being conducted on an urgent basis as vacancies are filling quickly.
Required Documents
Candidates should carry the following documents:
- Updated Resume/CV
- Passport Size Photograph
- Aadhaar Card / Valid ID Proof
- 10th Marksheet & Certificate
- 12th Marksheet & Certificate
- Graduation Certificates (if applicable)
- Address Proof
- Mobile Number
- Email ID
Other Important Details
Work Location
- Salt Lake, Kolkata, West Bengal
Shift Timing
- 6:00 AM to 3:00 PM
Working Days
- Monday to Saturday
Weekly Off
- Sunday
Employment Type
- Full-Time Permanent Job
Suitable For
- 12th Pass Candidates
- Freshers
- Domestic BPO Professionals
- Candidates Looking for Office Jobs in Kolkata
- Job Seekers Interested in Quality Monitoring Roles
Frequently Asked Questions (FAQs)
Can freshers apply for this quality analyst position?
Yes, freshers are eligible to apply.
What is the minimum qualification required?
Candidates must have completed 12th Pass (Higher Secondary).
Is English communication mandatory?
Yes, fluency in English is compulsory for this role.
What is the work location?
The job location is Salt Lake, Kolkata.
Is this a permanent job?
Yes, this is a full-time permanent position.
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